Re: [Phphelpdesk-help] Ticket # in receipts

[Matt G. <ma...@ma...>]

I looked at the code in addjob.scp.php.  Here is what I noted.  First, the 
ticket is created, and inserted into the ticket table.  The ticket ID is 
not known by the code at this time.  However, I assume that the ticket ID 
must be known by the time the code inserts the event into the event 
table.  The reason is this: mysql will add a new ticket, and automatically 
increment the ticket ID.  When adding the event, mysql does not know which 
ticketID you are referring to.  So the code must determine the ticket ID, 
and assign it to the event when it inserts it into mysql.  That is the part 
that needs figured out.

Matt

At 09:25 AM 11/8/2001 -0500, you wrote:
>Has anyone been able to get the Ticket# to come through in the email
>receipts to the client?
>I have tried adding the $t_id variable in several places to no avail.
>
>
>
>Mitchell K. Smith
>Service and Information Systems Manager
>ePlus Technology of PA
>130 Futura Drive
>Pottstown, PA  19464
>610-495-7800 ext. 264
>mk...@pa...
>
>
>
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