RE: [Phphelpdesk-help] Ticket # in receipts

[Tijl D. <tdu...@co...>]

 Hi, 

I did add the ticket ID , ... into the E-mail to the client but this a
little bit in a frantic way :) 

Because I did not seem to succeed in just putting the $t_id I made a new SQL
query which 
did a select on ticket id where timestamp, problem description , department
etc etc are the same 
as the respective values or the variables in the PHP code.

This is maybe not the most clean way to do it but when you want to make it
work quickly it is a good solution , 
We are using the system now already for one month in prodction and it always
gave correct results. 

Regards, 

Tijl




-----Original Message-----
From: Mitchell K. Smith
To: 'php...@li...'
Sent: 8-11-01 15:25
Subject: [Phphelpdesk-help] Ticket # in receipts

Has anyone been able to get the Ticket# to come through in the email
receipts to the client?
I have tried adding the $t_id variable in several places to no avail.



Mitchell K. Smith
Service and Information Systems Manager
ePlus Technology of PA
130 Futura Drive
Pottstown, PA  19464
610-495-7800 ext. 264
mk...@pa...



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