Re: [Phphelpdesk-help] problems installing

[Matt G. <ma...@ma...>]

Well I don't know if it's supposed to do this or not, but I have it set up 
to email me when a ticket is assigned to me.  Here's what I did.  First, I 
granted the user the authority to assign tickets, I also granted them the 
authority to authorize tickets.  Then, I modified the submit ticket form to 
default to "mail: yes".  Since I am the only person who picks up tickets, 
and I have an email address associated with my name, it emails me when a 
ticket is created.  The user can choose to receive an email receipt if they 
would like (standard behavior), but the user could also check the Mail:no, 
which would force it not to email me a new ticket.  I'm not sure where 
phphelpdesk finds who to allow tickets to be assigned to, but I am the only 
one in that list, so it defaults to me.

I also would like to see the users' name.  Maybe we could modify it to use 
a config file to pick what fields to display.  That way other people could 
pick and choose what they want.

At 05:40 PM 10/10/2001 +1000, you wrote:
>At 05:15 PM 10/10/2001, scott bakalor wrote:
>>got it working!
>
>You might like to post what you did for at least one other Red Hat user 
>(still?) having problems.
>
>>question now how do I have it email the person the ticket is assigned to 
>>when its assigned?
>>
>>or email someone when new tickets are submited
>
>I'm not sure if it'll do this.  I'd like it to email an address (which I'd 
>make point to the four IT staff in my area) when a new job is submitted.
>
>More importantly, with 43 jobs on the queue, I'm going to see if I can 
>modify the page to allow the display of each user's first and last 
>name.  We're losing the ability to easily track jobs here, which is 
>bad.  I wanted to check whether a particular user had a job on the queue 
>and I couldn't without going into each job logged by her Department.
>
>Alister
>
>
>
>--
>
>Alister Air          Ph 9514 1277
>IT Manager           Fx 9514 1656
>Faculty of Science, University of Technology Sydney
>"The time of your life is the one commodity that
>  you can sell but never buy back." -- Bob Black
>
>
>
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