Re: [Phphelpdesk-help] problems installing

[alister a. <ali...@ut...>]

At 05:15 PM 10/10/2001, scott bakalor wrote:
>got it working!

You might like to post what you did for at least one other Red Hat user 
(still?) having problems.

>question now how do I have it email the person the ticket is assigned to 
>when its assigned?
>
>or email someone when new tickets are submited

I'm not sure if it'll do this.  I'd like it to email an address (which I'd 
make point to the four IT staff in my area) when a new job is submitted.

More importantly, with 43 jobs on the queue, I'm going to see if I can 
modify the page to allow the display of each user's first and last 
name.  We're losing the ability to easily track jobs here, which is bad.  I 
wanted to check whether a particular user had a job on the queue and I 
couldn't without going into each job logged by her Department.

Alister



--

Alister Air          Ph 9514 1277
IT Manager           Fx 9514 1656
Faculty of Science, University of Technology Sydney
"The time of your life is the one commodity that
  you can sell but never buy back." -- Bob Black