RE: [Phphelpdesk-help] Help with PHPHelpDesk

[<rb...@vo...>]

Yes, just change your permissions for the users.  Grant Privileges to them
to "Register New Tickets" and change everything else to Don't Grant.

-----Original Message-----
From: Robert Wallace [mailto:to...@ip...]
Sent: Friday, September 14, 2001 2:56 PM
To: 'php...@li...'
Subject: [Phphelpdesk-help] Help with PHPHelpDesk


Is there a way to set the system to allow people to submit only and not view
tickets.
 
What I would really like is to have the ability to allow end users to submit
tickets into the help desk and not see the tickets the engineer's submit.  I
would hate for a customer to see some of the comments the engineers put it
about a situation.  The engineers need to be able to see all tickets.  We
support multiple companies with PHP helpdesk.
 
 
Todd Wallace