From: Scott S. <Sco...@De...> - 2001-05-24 19:27:30
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I would offer my help in debugging, testing, and research, but my development skills are at a minimum, so I could not offer a whole lot at that point. -Scott -----Original Message----- From: Web-Hoster Support Team [mailto:su...@we...] Sent: Thursday, May 24, 2001 12:30 PM To: php...@li...; Scott Swenka Subject: RE: [Phphelpdesk-help] PHPHelpdesk and Email Tickets. >We are currently running RTTracker, and the only reason > for that is > that is allows my users to submit the tickets via email, does anyone know > if this has been done with PHPHelpdesk, if so, what did you do to make it > work? > > I was talking to one of our other admins, and they mentioned, using > procmail, and some custom scripts to process incoming mail, and have it > enter that parsed mail into the database. > > Having the email support for it, is required, as my upper managment wants > it, and is not willing to use something that does not offer it, but it has > been hard to find anything that supports it, that really works well. This has been requested a couple of times in the last few days and i would also like it. However I think there is a lack of developer time and Joseph is over worked and under assisted. Is there anyone out there who knows how this would work and is willing to put some time in to develop it with Joseph. I would certainly help with research and debugging. Regards Gavin Web-Hoster Ltd |