From: Scott S. <Sco...@De...> - 2001-05-24 19:13:58
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Hi; I am currently reviewing various types of helpdesk software, and PHPHelpDesk is on of them, as I like the interface, and the fact that its written in PHP. We are currently running RTTracker, and the only reason for that is that is allows my users to submit the tickets via email, does anyone know if this has been done with PHPHelpdesk, if so, what did you do to make it work? I was talking to one of our other admins, and they mentioned, using procmail, and some custom scripts to process incoming mail, and have it enter that parsed mail into the database. Having the email support for it, is required, as my upper managment wants it, and is not willing to use something that does not offer it, but it has been hard to find anything that supports it, that really works well. Thanks, any information would be great. -Scott Scott C.Swenka, System Administrator Email: Sco...@De... |