From: Joe H. <jo...@jo...> - 2001-05-21 21:00:40
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I agree. This is somethign that I've wanted to add in as an additional feature. But I have so many other features that need to be cleaned up first, that it is just not possible for me to do alone. I've never used webRT, but I know exactly what you are talking about. Right now I am trying to finish the Internationalization portion of PHP Helpdesk. As soon as I finish with that code, I will try to clean up a few more features (probably work with adding a search feature and a "List This Part Number and all Tickets who have added this part Number" report). If you would like to help out in implementing this feature you are welcome to help out. Joe Bryant Taylor <br...@li...> said: > Hi joe, > I downloaded your program phphelpdesk and its a great tool. I love the interface and how smooth it runs. Currently I have used programs like webRT and they work ok, but their layout is really dull and not as nice when ran. > > After I finished installing and playing around with phphelpdesk I had a thought about your program and > thought that there was something missing that would help aid in the automation of ticket creation. > Have you given any thought to email submitting? eg: if someone has an issue they could email hel...@yo... , and with a feature that webRT has, it parses the email from the aliases file and I believe procmail, and a plug in to filter the email into a format that the database can read with the format and layout and then puts it into a default que. The default que being one that is a master trouble ticket que for say a main helpdesk person or persons that would then assign that ticket to someone. > > Just an idea, but I think this is one of those features that lacks from a ton of the helpdesk programs out there, but that really needs to be. > > > Regards, > > Bryant > > -- |