[Phphelpdesk-help] RE: phphelpdesk problem

[Are W. <are...@ly...>]

Jimy Nguyen [Ji...@th...] writes:

|I'm having the same problem as this guy -> "Comharsa".
|Could someone please help me asap my emailing me at
|ji...@th...
|I have downloaded and installed the helpdesk and database successfully, but
|cannot get past the first page. I followed the install instructions and
|amended the general.conf.php and db.conf.php files as needed. They seem to
|be working ok, but this is the problem I am having. When I go to the first
|page I get the login page. Using the admin::admin combination I get to the
|next page with all of the options, with admin being shown as logged in..
|Similarly, if I use the test::test combination I get the second page with a
|reduced amount of options.
|However, if I click on any of the options, using either login, it takes me
|back to the login page where I am shown as not logged in and have to
|re-enter the username and password. I end up going round in circles. The
URL
|shows the necessary addition in the form of
|"/index.php?whattodo=adddepartment" but it doesn't seem to be taking any
|notice of it. 
|The db is on a different server to the helpdesk, but as it is recognising
|the user::password combination it is obviously set up OK. I am relatively
|new to php and mysql so may well be missing something basic, so any ideas
|would be most welcome. 

Jimmy,

You're not mentioning your browser config, but I'm guessing Internet
Explorer. I've experienced the same problems earlier, and it seems to be a
version/feature conflict between apache/php on the server side, and clients
running IE.

I've tested a few scripts on a php-4.04-pl1/apache 1.3.17 server, and all
versions of IE (4+) worked flawlessly. OTOH, apache 1.3.19 and pre-4.04
php-versions produced the errors you mention above.

I'd suggest you update php/apache. Or as an intermediary solution, you could
always run Netscape. Never had any problems there.

Rgds,

Are

Jimy Nguyen