[Phphelpdesk-help] Re: phphelpdesk problem

[Jimy N. <Ji...@th...>]

I'm having the same problem as Comharsa.
Could someone please help me asap my emailing me at
ji...@th...
I have downloaded and installed the helpdesk and database successfully, but
cannot get past the first page. I followed the install instructions and
amended the general.conf.php and db.conf.php files as needed. They seem to
be working ok, but this is the problem I am having. When I go to the first
page I get the login page. Using the admin::admin combination I get to the
next page with all of the options, with admin being shown as logged in..
Similarly, if I use the test::test combination I get the second page with a
reduced amount of options. However, if I click on any of the options, using
either login, it takes me back to the login page where I am shown as not
logged in and have to re-enter the username and password. I end up going
round in circles. The URL shows the necessary addition in the form of
"/index.php?whattodo=adddepartment" but it doesn't seem to be taking any
notice of it. The db is on a different server to the helpdesk, but as it is
recognising the user::password combination it is obviously set up OK. I am
relatively new to php and mysql so may well be missing something basic, so
any ideas would be most welcome. 

Jimy Nguyen