RE: [Phphelpdesk-help] Usage of helpdesk

[Mike L. <ca...@cl...>]

Thanks Are.

Don't misunderstand, I'm not hell bent on doing it this way.  I just fail to
see a better way in my situation currently.

This organization has around 90 users or so.  Of course ticket creation goes
in spurts.  My guess would be perhaps 3 tickets per day.

Oh, you won't have to worry about receiving any updates from here.  I don't
know PHP :-)

Thanks,
Mike

-----Original Message-----
From: Are Westby [mailto:are...@ly...]
Sent: Thursday, March 01, 2001 11:06 PM
To: ca...@cl...
Cc: php...@li...
Subject: RE: [Phphelpdesk-help] Usage of helpdesk


Mike Lewis [ca...@cl...] writes:

|I've just setup phphelpdesk yesterday.  I've poked around in it, creating
|tickets, creating categories, etc.
|
|For my needs at the current time, everything could be in one 'department'.
|What I am looking for is a method whereby any user can enter a ticket.  Any
|user should be able to go to the site and see all tickets for any
|'department'.  This is why I'm thinking of only one department.

Defining a system logon for each user and setting the "Show all tickets =
'yes'" in the preferences tab should do the trick.

|While I can see phphelpdesk is certainly designed well, it's designed for a
|larger organization than mine.  I believe though I can utilize phphelpdesk
|to fit my needs by using just the one department and maybe even one
|'general' user.

Absolutely. I'm thinking it may turn out to be a bit "disorganized" as the
number of tickets submitted increases, but then again that's without any
knowledge of the size of your organization or the volume of submitted
tickets.

|I'd like to hear others thoughts on this and see if maybe I'm going about
it
|wrong or perhaps there is a better way.

For smaller organizations, this is definitely a way to go. If you make any
modifications that suit your needs better, please let us know. ;)

Rgds,

Are

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