[Phphelpdesk-help] Usage of helpdesk

[Mike L. <ca...@cl...>]

I've just setup phphelpdesk yesterday.  I've poked around in it, creating
tickets, creating categories, etc.

For my needs at the current time, everything could be in one 'department'.
What I am looking for is a method whereby any user can enter a ticket.  Any
user should be able to go to the site and see all tickets for any
'department'.  This is why I'm thinking of only one department.

While I can see phphelpdesk is certainly designed well, it's designed for a
larger organization than mine.  I believe though I can utilize phphelpdesk
to fit my needs by using just the one department and maybe even one
'general' user.

I'd like to hear others thoughts on this and see if maybe I'm going about it
wrong or perhaps there is a better way.

Thanks,
Mike