[Phphelpdesk-help] PHP HD Problems

[Applegate,Kris <kap...@vi...>]

I am having the same problems that Comharsa (MSG5198796) had when they
installed. I am getting login just fine, jowever when I try to add a
dept of anything it drops me back to the main login page. I looked
through the archives for a resolution but I was unable to find one. Any
Help would be appreciated...

I have attached the email from Comharsa for reference:

FROM: ComharsaDATE: 02/21/2001 04:27:37SUBJECT:  [Phphelpdesk-help]
Problems getting the helpdesk running Hi

I have downloaded and installed the helpdesk and database successfully,
but=20
cannot get past the first page. I followed the install instructions and=20
amended the general.conf.php and db.conf.php files as needed.

They seem to be working ok, but this is the problem I am having. When I
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to the first page I get the login page. Using the admin::admin
combination=20
I get to the next page with all of the options, with admin being shown
as=20
logged in.. Similarly, if I use the test::test combination I get the
second=20
page with a reduced amount of options. However, if I click on any of the

options, using either login, it takes me back to the login page where I
am=20
shown as not logged in and have to re-enter the username and password. I

end up going round in circles. The URL shows the necessary addition in
the=20
form of "/index.php?whattodo=3Dadddepartment" but it doesn't seem to be=20
taking any notice of it.

The db is on a different server to the helpdesk, but as it is
recognising=20
the user::password combination it is obviously set up OK. I am
relatively=20
new to php and mysql so may well be missing something basic, so any
ideas=20
would be most welcome.

Thanks

Brian

--------------------------------------
Kristopher Applegate


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