[Phphelpdesk-help] Re: Phphelpdesk is cool

[Joe H. <jo...@jo...>]

Excellent ideas.  I will work on implementing those.  Right now I am mainly 
conserned about fixing bugs and securing the program.  After those things are 
fixed I will release version 1.0.  When I start towards working on version 
2.0, I will work on including these things.

Brian Budd <in...@im...> said:

> Just installed, my question is I am just starting a web hosting server and
> what I would really like is for users to open their own tickets and be able
> to check back on them.
> 
> Would you consider to adjust the script that users went to password page and
> signed in.
> 
> 1) If no password - allowed user creation of their own password & user
> account.
> 
> 2) Users have auto basic priveleges only automatically /no choices/, but
> with all departments automatically.
> 
> 3) User goes back to password entry, writes own trouble ticket with the
> choices of: (example of departments function with auto categories as well-
> not shown):
> 
> * Email problem
> * Website problem
> * php problem
> * Ecom problem
> * CGI problem
> * Invoice Inquiry
> * Gift registration
> 
> Saves me a ton of time entering email request forms and provides tracking
> system of complaints.
> 
> What do you think???
> 
> 
> 
> 
> 



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