[PhpHelpdesk-devel] Reporting engine

[Tony G. <Get...@ka...>]

Hi there,

We've been using phphelpdesk for almost a year now and it's working out =
great. I've made very few and minor changes specific to our environment, =
mainly because I don't want to deviate from the main project in case a new =
release comes out.=20

One of the areas I think is lacking is that of reports. So, my employer =
commissioned an open source software developer to create a reporting =
engine. From the beginning, I've made it clear to my employer and the =
developer that we might just want to release this to the phphelpdesk =
project as open source. My employer said go for it, and the developer was =
already on board with the idea.

The reporting engine consists of two files: a config file and the actual =
reports.php. It's been written to use at least the security cookie from =
phphelpdesk and has a lot of the look and feel. I intentionally haven't =
had it integrated into phphelpdesk to make it accessible from the menus, =
waiting rather to see if the folks on this project are even interested. =
Some of the verbage is specific to our environment, but it's all open so =
that could be made generic within the scope of the project overall.

I'm not sure who the project leader is, though I tried email who I =
percieved to be the leader at the sourceforge address. Maybe that message =
never got through, so I figured I would send this to the list. Apologies =
in advance if I didn't follow protocol for submitting something like this. =
:)

If it turns out that this is not valuable to the phphelpdesk project, =
that's OK. I just wanted to toss it out there for consideration. It may be =
that this can be it's own project.=20

I can make the code available for download if there is interest. Thanks!


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Tony Gettig
Network Administrator
Kalamazoo Public Schools
616-337-0283
http://www.kalamazoopublicschools.com