[PhpHelpdesk-devel] Sending e-mail to IT personnel on every change/addition (PATCH)

[Vladimir V. <vu...@cs...>]

On Wed, 2002-01-30 at 18:23, Roy Rapoport wrote:
> Speaking of which, by the way, would you care to share with the group the
> diff for making it possible to email for every change of status of a
> ticket? I need this functionality also and would love to not reinvent the
> wheel.

Per popular request I am attaching changes we made. This might or might
not be useful to you. We are a 3 person IT department and all IT people
have ISMANAGER privileges in PHPHelpdesk. We wanted to get notified any
time any of us made a change in the Helpdesk system or as soon as a
ticket was filed. Something similar to WebRT. If you do not require such
functionality these patches are not for you.

The "patch" contains 

1. vj_sendnotification.php file that is attached. Copy it into the
scripts/ directory
2. addjob.scp.php DIFF file
3. vj_addevent.scp.php DIFF file

-----

1. Contains two functions. Get_manager_emails gets addresses of all
people who are "ISMANAGER". The other function was used to send
notification for 3.
2. This sends notification to ISMANAGER as soon as the ticket is
submitted.
3. Sends notification to ISMANAGER of a change in a ticket status.


That is it. All in all about 25-30 lines of code. Nothing too fancy or
complicated.


Vladimir