Re: [PhpHelpdesk-devel] Is This List Dead? Is Development of Helpdesk Dead?

[Vladimir V. <vu...@cs...>]

On Mon, 2002-01-28 at 04:51, Michael Stucki wrote:

> I just subscribed to the list last Friday. I'm looking out for a powerful 
> helpdesk solution, and phpHelpdesk seems to be quite promising.
> 
> But since there are not all features that we need (i.e. I didn't see any 
> knowlege base functionality), it's important that development goes on!
> 
> > So the question is, what's going on with PHPHelpdesk development? The
> > reason I'm asking is that I'm being tasked with putting a whole bunch of
> > functionality into our instance of it.
> 
> That'd be great! :-)
> 
> > If development is continuing, I'd love to find a way to perhaps develop
> > these feature enhancements in a way that could lead to them being rolled
> > into the product at some point.  If not, then I'll figure I have the
> > freedom to do what I want with the product under the assumption that it's
> > basically dead from a development stance.
> 
> If the current project manager hasn't enough time to spend for it, we should 
> look out for a successor.

Couple months ago I tried contacting the person in charge of PHPHelpdesk
since I had some minor patches related to e-mailing the IT team on each
change of a ticket. He never got back to me. After posting to this
mailing list one of the developers (Andrew Walker) got back to me and
asked me to send him the patches. Andrew later took over as the project
lead but I haven't seen any new releases.

I would definitely like to see improvements to the project and I am sure
a lot of people out there have their own patches. If there is enough
interest these are the things we can do

a) An interested party should become the project lead
b) Project should be forked

Of course a) is preferable but it does seem quite frustrating trying to
contact PHP Helpdesk developers.

So anyone want to be a project lead :-) ?

Vladimir