Re: [PhpHelpdesk-devel] Is This List Dead? Is Development of Helpdesk Dead?

[Michael S. <mu...@gm...>]

Hi Roy,

> About 12 days ago, I sent two emails to this list.  Neither was responded
> to.  OK, I'd figure maybe my questions were either too dumb or too complex
> for anyone to answer, but I also noticed absolutely no traffic on this
> list.

I just subscribed to the list last Friday. I'm looking out for a powerful 
helpdesk solution, and phpHelpdesk seems to be quite promising.

But since there are not all features that we need (i.e. I didn't see any 
knowlege base functionality), it's important that development goes on!

> So the question is, what's going on with PHPHelpdesk development? The
> reason I'm asking is that I'm being tasked with putting a whole bunch of
> functionality into our instance of it.

That'd be great! :-)

> If development is continuing, I'd love to find a way to perhaps develop
> these feature enhancements in a way that could lead to them being rolled
> into the product at some point.  If not, then I'll figure I have the
> freedom to do what I want with the product under the assumption that it's
> basically dead from a development stance.

If the current project manager hasn't enough time to spend for it, we should 
look out for a successor.

> I'm not *too* hopeful I'll get a response to this email, of course.  If I
> don't see any response within a week, I'll post to the helpdesk users
> mailing list.

It seems you're wrong ;-)

Anyway, a feedback from the users list (is anybody interested on ongoing 
development of phpHelpdesk?) should be interesting.

Michael