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From: Enrico G. <Enr...@cc...> - 2001-08-23 12:11:17
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Hi all,
I don't know if you have already inserted this option, but for us it would
be nice to have a Email notification to the administrator after a Ticket
assignment.
I have made a quick (and dirty) patch for the module
"scripts/addjob.scp.php".
Maybe you can use it:
please cut here
---------------------------------------------------------------------------
------------
--- addjob.scp.php.orig Thu Aug 23 09:11:42 2001
+++ addjob.scp.php Thu Aug 23 09:15:27 2001
@@ -48,6 +48,24 @@
$mailbody .= "$l_senton ".$readable_date." ".$readable_time."
$l_usingusername \"$user.\"";
$mailbody .=
"\n------------------------------------------------------------------------
";
+
+ $mailbody2 = "\n\nHello Admin group member,\n";
+ $mailbody2 .= "\nthe User $txtUserLastName has opened this new
Ticket:";
+ $mailbody2 .=
"\n\n----------------------------------------------------------------------
--\n";
+ if ($g_dept_or_comp == 0) {
+ $mailbody2 .= "$l_department: $Company\n";
+ }
+ else {
+ $mailbody2 .= "$l_company: $Company\n";
+ }
+ $mailbody2 .= "$l_category: $lstCategory\n";
+ $mailbody2 .= "$l_summary: $txtSummary\n";
+ $mailbody2 .= "$l_detail: $txtDetail\n";
+ $mailbody2 .= "$l_location $txtLocation\n";
+ $mailbody2 .= "\n";
+ $mailbody2 .= "$l_senton ".$readable_date." ".$readable_time."
$l_usingusername \"$user.\"";
+ $mailbody2 .=
"\n------------------------------------------------------------------------
";
+
if ($g_domainmailfrom == "") {
$mailheader = "From: $user@$g_mailservername";
}
@@ -58,9 +76,11 @@
$mailbody = stripslashes($mailbody);
if (!empty($txtUserEmail)) {
mail($mailto, $mailsubject, $mailbody, $mailheader);
+ mail($g_helpdesk_email, $mailsubject, $mailbody2, $mailheader);
}
if ($s_email != NULL) {
mail($s_email, $mailsubject, $mailbody, $mailheader);
+ mail($g_helpdesk_email, $mailsubject, $mailbody2, $mailheader);
}
print "<center>$l_areceiptwassent $txtUserFirstName
$txtUserLastName<BR></center>\n";
@@ -105,6 +125,7 @@
$mailheader = "From: $user@$g_mailservername";
mail($mailto, $mailsubject, $mailbody, $mailheader);
+ mail($g_helpdesk_email, $mailsubject, $mailbody2, $mailheader);
print "<center>$l_mailwassent $lstAssignedto<BR></center>\n";
}
please cut here
---------------------------------------------------------------------------
---------------------
Enjoy
E. Giakas
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