[PhpHelpdesk-devel] Little admin mail advisory patch for phphelpdesk

[Enrico G. <Enr...@cc...>]

Hi all,

I don't know if you have already inserted this option, but for us it would 
be nice to have a Email notification to the administrator after a Ticket 
assignment.

I have made a quick (and dirty) patch for the module 
"scripts/addjob.scp.php".
Maybe you can use it:

please cut here 
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--- addjob.scp.php.orig	Thu Aug 23 09:11:42 2001
+++ addjob.scp.php	Thu Aug 23 09:15:27 2001
@@ -48,6 +48,24 @@
     $mailbody .= "$l_senton ".$readable_date." ".$readable_time." 
$l_usingusername \"$user.\"";
     $mailbody .= 
"\n------------------------------------------------------------------------
";

+
+    $mailbody2 = "\n\nHello Admin group member,\n";
+    $mailbody2 .= "\nthe User $txtUserLastName has opened this new 
Ticket:";
+    $mailbody2 .= 
"\n\n----------------------------------------------------------------------
--\n";
+    if ($g_dept_or_comp == 0) {
+      $mailbody2 .= "$l_department:  $Company\n";
+    }
+    else {
+      $mailbody2 .= "$l_company:  $Company\n";
+    }
+    $mailbody2 .= "$l_category: $lstCategory\n";
+    $mailbody2 .= "$l_summary:  $txtSummary\n";
+    $mailbody2 .= "$l_detail:   $txtDetail\n";
+    $mailbody2 .= "$l_location $txtLocation\n";
+    $mailbody2 .= "\n";
+    $mailbody2 .= "$l_senton ".$readable_date." ".$readable_time." 
$l_usingusername \"$user.\"";
+    $mailbody2 .= 
"\n------------------------------------------------------------------------
";
+
     if ($g_domainmailfrom == "") {
       $mailheader = "From: $user@$g_mailservername";
     }
@@ -58,9 +76,11 @@
     $mailbody = stripslashes($mailbody);
     if (!empty($txtUserEmail)) {
       mail($mailto, $mailsubject, $mailbody, $mailheader);
+      mail($g_helpdesk_email, $mailsubject, $mailbody2, $mailheader);
     }
     if ($s_email != NULL) {
       mail($s_email, $mailsubject, $mailbody, $mailheader);
+      mail($g_helpdesk_email, $mailsubject, $mailbody2, $mailheader);
     }
     print "<center>$l_areceiptwassent $txtUserFirstName 
$txtUserLastName<BR></center>\n";

@@ -105,6 +125,7 @@
       $mailheader = "From: $user@$g_mailservername";

       mail($mailto, $mailsubject, $mailbody, $mailheader);
+      mail($g_helpdesk_email, $mailsubject, $mailbody2, $mailheader);
       print "<center>$l_mailwassent $lstAssignedto<BR></center>\n";

     }

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Enjoy
E. Giakas