[PhpHelpdesk-devel] Closed tickets

[Matthew C. G. <mi...@ci...>]

I don't know if anyone has already posted this (I did search the list 
archive), but here's an idea I saw mentioned in a 'what people are saying 
email'.
It is nice to show people that you ARE doing things.  I wanted to show the 
number of tickets that were closed in the header.
First was the fact that the header Open count did not include Registered 
tickets.
Here's what I did.
I edited functions.inc.php.

Ater:
    $openTickets = 0;
    $userTickets = 0;

I added.

    $closedTickets = 0;

After:
    print "Closed Tickets: $closedTickets<br>\n";
    print "Open Tickets: $openTickets<br>\n";

I added.

    print "Assigned to you: $userTickets<br>\n";

In the line
            if( $prev_e_status == "OPEN" )

I added.
            or $prev_e_status == "REGISTERED"
For a result of:
            if( $prev_e_status == "OPEN" or $prev_e_status == "REGISTERED") {

At the end of this if statement, between the closing } and }, I added
            else $closedTickets++;
For a result of:
            }
            else $closedTickets++;
        }

Please forgive me if this has already been added or is way so obvious, but 
since my search didn't find it, I figured I'd post it to the list so that a 
newbie like myself could find it.  Thanks.

Matt
mi...@ci...