[PhpHelpdesk-devel] RE: [Phphelpdesk-help] PHPHelpdesk and Email Tickets.

[Joe H. <jo...@jo...>]

Thank you Gavin :)  I am in need of somebody else who is willing to help
out.  Since I've started this project many people have come on board.
Only 2 of these people have actually assisted with support on the
mailing list, which is much appreciated and needed, but nobody besides
myself has actually committed code to the CVS tree or helped in
developing a plan for future versions so that we can start to approach
milestones and such.  I am always willing to give anyone who would like
access to develop for PHP Helpdesk my time.  Right now I am in the
middle of some stressful work at my day job as well as dealing with
getting ready to move to a new apartment at the beginning of the month.
I try my hardest to help out with your feature requests and bugs, but
there is a ton of work that I really want to do and I absolutely do not
have all the time to do it.  I was actually really glad that so many
people were willing to help out with translations!

I will be out of town this weekend so any responses will probably go
unanswered for the next few days.

Joe

-----Original Message-----
From: php...@li...
[mailto:php...@li...] On Behalf Of
Web-Hoster Support Team
Sent: Thursday, May 24, 2001 12:30 PM
To: php...@li...; Scott Swenka
Subject: RE: [Phphelpdesk-help] PHPHelpdesk and Email Tickets.

>We are currently running RTTracker, and the only reason
> for that is
> that is allows my users to submit the tickets via email, does anyone
know
> if this has been done with PHPHelpdesk, if so, what did you do to make
it
> work?
>
> I was talking to one of our other admins, and they mentioned, using
> procmail, and some custom scripts to process incoming mail, and have
it
> enter that parsed mail into the database.
>
> Having the email support for it, is required, as my upper managment
wants
> it, and is not willing to use something that does not offer it, but it
has
> been hard to find anything that supports it, that really works well.

This has been requested a couple of times in the last few days and i
would
also like it.  However I think there is a lack of developer time and
Joseph
is over worked and under assisted.  Is there anyone out there who knows
how
this would work and is willing to put some time in to develop it with
Joseph.  I would certainly help with research and debugging.

Regards

Gavin
Web-Hoster Ltd


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