[PhpHelpdesk-devel] Re: php helpdesk

[Joseph H. <jo...@jo...>]

1) as far as the view all tickets, I have a copy here that is already
changed to the person to whom it is assigned versus who it was opened by.
Although I have been busy trying to get some reporting features for my work,
I would like to update the CVS and release a new version within the next
couple of weeks.  I have modified it quite a bit.

2) yeah.. I've seen that.  I don't know why it is doing that.  I'm going to
play around with it so that it works.

3) As far as the manual time entry, umm... we can always add it as an option
in the config files and then edit the code so that if it is set in the
config, then a text box appears.  The only problem with that is that it
needs to be a specific format such as 2001-03-18 09:15 or I think 2001/03/18
17:30 might work also.   Right now, the event uses a timestamp in MySQL.  We
need to change that to DATETIME variable instead because I think its much
easier to use the DATETIME than the TIMESTAMP variable.

I will update the CVS and release a new version shortly... although I do
have to make upgrade scripts also :-(    But I'll try to incorporate the
stuff mentioned above.

Joe
----- Original Message -----
From: "Are Westby" <are...@ly...>
To: <jo...@jo...>
Sent: Monday, March 19, 2001 4:19 AM
Subject: php helpdesk


> Hiya Joe,
>
> How are things going along with PHP helpdesk?
>
> A few questions:
>
> 1. I've been playing around a bit with the scripts, but I'm stumbling on
one
> part. I would like to the "view all tickets"-option to display tickets by
> which operator they're assigned to instead of which operator they were
> opened by. Could you pls give me some pointers as to how to fix this?
>
> 2. The sort-by-date function on the ticketlisting doesn't appear. (all
other
> sorting works fine) I've looked at the script, and the sorting call looks
> just fine by me..
>
> 3. Is it possible to make a manual time entry when registering tickets? As
> of now, they're timestamped I believe, but I'd like the possibility to
> manually set the time of registration through a form. We have a lot of
> travelling technicians who not necessarily have access to the system when
> they're out and about.
>
> Cheers,
>
> Are
>