#6 customer remarked problem?

[Anonymous]

it would be great, if a feature could be implemented,
if a customer remarked a problem (eg. a customer
called a sales person, and the sales person then
opened the ticket) or not. It shouldn't be too hard to
code this in (needs one more column in the table i
think). Nevertheless, phphelpdesk is a great tool!

[Andrew Walker]

Logged In: YES
user_id=125144

At my company, we use the first/last name field for this
(for the customers name), and the program also tracks who
originally opened the log (the user id on PHPHelpdesk that
opened it). Both are visible when looking at the log
details.