I have had several things changed in PHPHelpdesk - more to the needs of the company I work for. An example is when a user adds a job, a cookie pulls their contact info from MySQL, and automatically populates the contact info in the Add Job form. There is a fix to an e-mail problem, where PHPhelpdesk was sending 2 e-mail confirmation tickets. The login page is changed to suit our environment, making it a user by user instead of a department by department or company by company.
We are currently having developed a technician response e-mail, to allow a status update to the submitting end user. When the tech clicks a checkbox, this will trigger an e-mail to the original submitter, keeping them in the loop regarding their helpdesk ticket.
How do I submit this changed code for review and possible adoption?
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Since it appears nobody is going to respond, I'd just like to say I'd be interested in the updates you've done. You've already targeted some of the improvements I had wanted to make on it. Now if I could just figure out why I have certain users that will show in the user list for a few days then drop out. I'll send you a message with my e-mail address.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
I have had several things changed in PHPHelpdesk - more to the needs of the company I work for. An example is when a user adds a job, a cookie pulls their contact info from MySQL, and automatically populates the contact info in the Add Job form. There is a fix to an e-mail problem, where PHPhelpdesk was sending 2 e-mail confirmation tickets. The login page is changed to suit our environment, making it a user by user instead of a department by department or company by company.
We are currently having developed a technician response e-mail, to allow a status update to the submitting end user. When the tech clicks a checkbox, this will trigger an e-mail to the original submitter, keeping them in the loop regarding their helpdesk ticket.
How do I submit this changed code for review and possible adoption?
Since it appears nobody is going to respond, I'd just like to say I'd be interested in the updates you've done. You've already targeted some of the improvements I had wanted to make on it. Now if I could just figure out why I have certain users that will show in the user list for a few days then drop out. I'll send you a message with my e-mail address.