I need to be able to view tickets by department. I plan to try this helpdesk to list issues for my company's customers, but only have it viewable internally. I need to have a way to identify what customer each issue belongs to and be able to have managers view issues for each individual customer or all together.
Any help???
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I need to be able to view tickets by department. I plan to try this helpdesk to list issues for my company's customers, but only have it viewable internally. I need to have a way to identify what customer each issue belongs to and be able to have managers view issues for each individual customer or all together.
Any help???