in cookie.inc.php file change the
//$date = date("l, d-M-y H:i:s", ($time));
line
to
$date = date($time);
(there are two cookie.inc.php files, see that you change the right one)
tamo
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I am having the same problem I am running 0.6.16. I installed the program on Win2000 with mySQL, created the tables and I get these 3 errors.
Notice: Undefined variable: partfound in C:\Z_Mine\Customers\UBComputer\www\phphelpdesk\languages\english.lang.php on line 256
Notice: Undefined variable: p_id in C:\Z_Mine\Customers\UBComputer\www\phphelpdesk\languages\english.lang.php on line 258
Notice: Undefined variable: whattodo in C:\Z_Mine\Customers\UBComputer\www\phphelpdesk\config\header.conf.php on line 8
Also I cannot login when I click on the login link it refreshes the page but I never see the username and password text boxes. I click on any other link same thing happens the page is basically stuck. I have the cookie fix and that doesn't seem to be the problem. Could this be a PHP(4.3.0) version problem??
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ll these Problems are related to your PHP.ini which is not configurated in the required way. Since you are using the old version you have to enable the global variables, and switch the error display of undefined variables off. After that you have to install the cookie fix (see my other postings from today) and you should be able to log in.
Tamo
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OK, last post
2 seperate servers, same installation process and configuration. even had another admin perform the install on his server according to the INSTALL.doc file with the same results!
DEV version of phphelpdesk(*.rar)
Distro=RedHat9
PHP=4.x
MySql=3.23.54
Problem=edit the files according to YOUR instructions, open my url and I am presented with a very attractive design. here is where the trouble starts, using YOUR insrtuctions to login in with admin/admin DOES NOT WORK! the page is taken right back to the same "pretty" page. This seems to be a VERY common problem and no one seems to be posting any help that is helping anyone.
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Set
register_globals = On
session.save_path = <yout path> // make sure this is directory exists!
in your php.ini.
I AM aware that this is not the desired solution but in the beta realese this will be solved. PLease be aware that there are also other security issues not solved yet.
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Idea: GRANT ALL privileges not seted to the user and password included in general.conf.php.
Test with this :(|
mysql -u root -p
Comment: (insert mysql passwd)
use $databasename;
Comment: ("$databasename" is the name YOU assigned to the db)
GRANT ALL PRIVILEGES ON $databasename.* to $USER.localhost identified by `PASSWD`;
FLUSH PRIVILEGES;
QUIT;
That's all. I had some errors but i'm already aware (this is not the first time it happens...)
PS: adapt the explanation above to follow your setup.
HTH,
RSalles
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Anonymous
-
2003-12-04
I would like to enphasize this issue again: i am not able to log in i have version "phphelpdesk.0.6.16" and the issue is ......i see the links to the departments but when i click either link the page just seems to refresh, i have tried the cookie fix but does the same thing
Note the <;> at the end of the line is not necessary.
Thanks!
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Anonymous
-
2003-12-04
By the way no error message is given, browser just shows as if they u go in to the links above but the page only seems to refresh
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Anonymous
-
2004-01-18
I too am thwarted as I try to get the helpdesk up and running. I have tried the stable and DEV versions - with cookie fixes and mods to php.ini.
On the DEV version, I get ...
Fatal error: Cannot redeclare ticketsummary() in W:\www\phphelpdesk_new\includes\functions.inc.php on line 16
and then my browser caches something (cookie?) and I have to close the browser window and re-start the session (even though I used cntrl-f5 to attempt to reload from a non-cache state).
On the "stable" version, I get the usual errors associated with Fatal error: Cannot redeclare showsummary() in W:\www\phphelpdesk\includes\functions.inc.php on line 16
FWIW, I am using the latest version of the uniform server which incorperates Apache 2.0.48, ActivePerl 5.8.0.807, PHP 4.3.4, MySQL 4.0.16, phpMyAdmin-2.5.5-RC2, Turck MMCache 2.4.6.
Any ideas?
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Anonymous
-
2004-01-18
here's a follow-up after I enabled SQL debugging in the stabled version
Executed SQL: SELECT * FROM security WHERE s_user='admin' AND s_password='admin'; (1 rows affected.)
Executed SQL: SELECT d_name FROM userdepartments WHERE s_user='admin'; (3 rows affected.)
Executed SQL: UPDATE security SET s_timestamp_laston='0401180236' WHERE s_user='admin'; (1 rows affected.)
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 7
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 8
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 9
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 10
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 11
Fatal error: Cannot redeclare showsummary() in W:\www\phphelpdesk\includes\functions.inc.php on line 16
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Anonymous
-
2004-01-20
OK ... changed platforms and got it.
Here's that fix for the Apache2 register_globals issue ....
add "php_value register_globals 1 " to a .htaccess file in the phphelpdesk root folder.
Hope this helps.
David
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Anonymous
-
2004-01-21
OK, for me the login works, but I am contumally hit with the undefined variable message of "phphd\scripts\vj_viewtickets.scp.php" at various lines of the code. I a
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Anonymous
-
2004-01-21
OK, for me the login works, but I am contumally hit with the undefined variable message of "phphd\scripts\vj_viewtickets.scp.php" at various lines of the code. I also cannot click on any of the tocket links and get any info.
I am using 1.0.2 developers release and I just spent most of the morning making sure my apache /mysql/php config was as it should be.
There is no cookie fix for this version as that file is not included in this release.
I have also tried version 0.6.16 and I get the same things. How do you turn off the undefined variable error message as stated above, and how do you get this thing working?
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Anonymous
-
2004-04-23
Getting 0.6.16 to work required the turning on of register_globals = on.
Since this is not very desirable and most likely not the default of the server, you can add this to the .htaccess file only in the area where the help desk scripts are located with
php_flag register_globals on
This will enable register globals for that application and not for anything else.
the real fix would be to change the code to use variables properly.
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hi,
I just installed the latest release of the project,
everything is ok, but I can not log in the application!!
Any idea?
Sincerly,
Nicolas
What version dev or stable? Also post any error messages and what the application is doing when you try to login.
I am having the same problem. I get no errors whatsoever, nothing in my apache error log. When I click the login link the URL is:
http://mysite.com/phphelpdesk/index.php?login=goto
That is all the information it gives.
this is the stable version
On the stable version you have to install the cookie fix.
OK I am having the same problem. What is the cookie fix?
in cookie.inc.php file change the
//$date = date("l, d-M-y H:i:s", ($time));
line
to
$date = date($time);
(there are two cookie.inc.php files, see that you change the right one)
tamo
I am having the same problem I am running 0.6.16. I installed the program on Win2000 with mySQL, created the tables and I get these 3 errors.
Notice: Undefined variable: partfound in C:\Z_Mine\Customers\UBComputer\www\phphelpdesk\languages\english.lang.php on line 256
Notice: Undefined variable: p_id in C:\Z_Mine\Customers\UBComputer\www\phphelpdesk\languages\english.lang.php on line 258
Notice: Undefined variable: whattodo in C:\Z_Mine\Customers\UBComputer\www\phphelpdesk\config\header.conf.php on line 8
Also I cannot login when I click on the login link it refreshes the page but I never see the username and password text boxes. I click on any other link same thing happens the page is basically stuck. I have the cookie fix and that doesn't seem to be the problem. Could this be a PHP(4.3.0) version problem??
ll these Problems are related to your PHP.ini which is not configurated in the required way. Since you are using the old version you have to enable the global variables, and switch the error display of undefined variables off. After that you have to install the cookie fix (see my other postings from today) and you should be able to log in.
Tamo
I edited ./includes/cookie.inc.php and still get the same result.
http://logjam.banctec.com/phphelpdesk//index.php?login=goto
and no error message. Returns to the default screen.
I am having same problem. I have done the cookie fix but still will not login and with no errors.
thanks!
Red Hat 9
DEV version phphelpdesk
latest version of PHP
when i try and use admin/admin to log into the system, I get nothing. it just takes me back to the same start page. any ideas?
OK, last post
2 seperate servers, same installation process and configuration. even had another admin perform the install on his server according to the INSTALL.doc file with the same results!
DEV version of phphelpdesk(*.rar)
Distro=RedHat9
PHP=4.x
MySql=3.23.54
Problem=edit the files according to YOUR instructions, open my url and I am presented with a very attractive design. here is where the trouble starts, using YOUR insrtuctions to login in with admin/admin DOES NOT WORK! the page is taken right back to the same "pretty" page. This seems to be a VERY common problem and no one seems to be posting any help that is helping anyone.
Set
register_globals = On
session.save_path = <yout path> // make sure this is directory exists!
in your php.ini.
I AM aware that this is not the desired solution but in the beta realese this will be solved. PLease be aware that there are also other security issues not solved yet.
Idea: GRANT ALL privileges not seted to the user and password included in general.conf.php.
Test with this :(|
mysql -u root -p
Comment: (insert mysql passwd)
use $databasename;
Comment: ("$databasename" is the name YOU assigned to the db)
GRANT ALL PRIVILEGES ON $databasename.* to $USER.localhost identified by `PASSWD`;
FLUSH PRIVILEGES;
QUIT;
That's all. I had some errors but i'm already aware (this is not the first time it happens...)
PS: adapt the explanation above to follow your setup.
HTH,
RSalles
I would like to enphasize this issue again: i am not able to log in i have version "phphelpdesk.0.6.16" and the issue is ......i see the links to the departments but when i click either link the page just seems to refresh, i have tried the cookie fix but does the same thing
http://localhost/phphelpdesk/index.php?login=goto
http://pc2/hd/index.php?status=set&txtUsername=it&txtPassword=it&whattodo=addjob
http://pc2/hd/index.php?status=set&txtUsername=humanresources&txtPassword=humanresources&whattodo=addjob
http://pc2/hd/index.php?status=set&txtUsername=sales&txtPassword=sales&whattodo=addjob
etc etc so no matter what department link i click it shows on the address bar that they go in but the page never changer just seeems to refresh
any help would be greatly appreciated.....i am runing the latest versions of mysql,PHP4, apache web server on a windows 2000 pro machine
Hi!
most likely th problem lies in your php.ini Please see if the variable
global_variables = on;
please let me know if this changes something.
That was it for me too!
Note the <;> at the end of the line is not necessary.
Thanks!
By the way no error message is given, browser just shows as if they u go in to the links above but the page only seems to refresh
I too am thwarted as I try to get the helpdesk up and running. I have tried the stable and DEV versions - with cookie fixes and mods to php.ini.
On the DEV version, I get ...
Fatal error: Cannot redeclare ticketsummary() in W:\www\phphelpdesk_new\includes\functions.inc.php on line 16
and then my browser caches something (cookie?) and I have to close the browser window and re-start the session (even though I used cntrl-f5 to attempt to reload from a non-cache state).
On the "stable" version, I get the usual errors associated with Fatal error: Cannot redeclare showsummary() in W:\www\phphelpdesk\includes\functions.inc.php on line 16
FWIW, I am using the latest version of the uniform server which incorperates Apache 2.0.48, ActivePerl 5.8.0.807, PHP 4.3.4, MySQL 4.0.16, phpMyAdmin-2.5.5-RC2, Turck MMCache 2.4.6.
Any ideas?
here's a follow-up after I enabled SQL debugging in the stabled version
Executed SQL: SELECT * FROM security WHERE s_user='admin' AND s_password='admin'; (1 rows affected.)
Executed SQL: SELECT d_name FROM userdepartments WHERE s_user='admin'; (3 rows affected.)
Executed SQL: UPDATE security SET s_timestamp_laston='0401180236' WHERE s_user='admin'; (1 rows affected.)
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 7
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 8
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 9
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 10
Warning: setcookie() expects parameter 3 to be long, string given in W:\www\phphelpdesk\includes\cookie.inc.php on line 11
Fatal error: Cannot redeclare showsummary() in W:\www\phphelpdesk\includes\functions.inc.php on line 16
OK ... changed platforms and got it.
Here's that fix for the Apache2 register_globals issue ....
add "php_value register_globals 1 " to a .htaccess file in the phphelpdesk root folder.
Hope this helps.
David
OK, for me the login works, but I am contumally hit with the undefined variable message of "phphd\scripts\vj_viewtickets.scp.php" at various lines of the code. I a
OK, for me the login works, but I am contumally hit with the undefined variable message of "phphd\scripts\vj_viewtickets.scp.php" at various lines of the code. I also cannot click on any of the tocket links and get any info.
I am using 1.0.2 developers release and I just spent most of the morning making sure my apache /mysql/php config was as it should be.
There is no cookie fix for this version as that file is not included in this release.
I have also tried version 0.6.16 and I get the same things. How do you turn off the undefined variable error message as stated above, and how do you get this thing working?
Getting 0.6.16 to work required the turning on of register_globals = on.
Since this is not very desirable and most likely not the default of the server, you can add this to the .htaccess file only in the area where the help desk scripts are located with
php_flag register_globals on
This will enable register globals for that application and not for anything else.
the real fix would be to change the code to use variables properly.