Questions:
Is it optional to assign 2 (two) e-mail recipients to each open ticket? I'm using the "devel" -1.0.2- version, and for each mail sent, no matter who the second recipient is choosed, i receive one correct mail and one MAIL DELIVERY ERROR saying: "no recipients especified".
BTW, my smtp server is pretty ok.
BTW(2): Which one is the "assistente" sender?
Can i tune this?
Thank you for the time you've spent to code so nice app.
TIA,
RSalles
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1) Yes it is optional to choose two eMail recipienst for each ticket.
2) I will check it for the MAIL DELIVERY ERROR: It still might be that there is an error, since the value is assigned "none" if you dont like to have a second eMail send and I am not sure if the code is stable in the module where the eMails are send. You can check it in includes/wizmail.inc.php, or similar.
3) assitent means that the email send process was created by the wizzard, which was named for a while assistent. (helping to log a problem).
You can change this in the Database since there is a user calles "assistent" or "wizzard". This user is actually the external person logging the problem.
tamo
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Questions:
Is it optional to assign 2 (two) e-mail recipients to each open ticket? I'm using the "devel" -1.0.2- version, and for each mail sent, no matter who the second recipient is choosed, i receive one correct mail and one MAIL DELIVERY ERROR saying: "no recipients especified".
BTW, my smtp server is pretty ok.
BTW(2): Which one is the "assistente" sender?
Can i tune this?
Thank you for the time you've spent to code so nice app.
TIA,
RSalles
1) Yes it is optional to choose two eMail recipienst for each ticket.
2) I will check it for the MAIL DELIVERY ERROR: It still might be that there is an error, since the value is assigned "none" if you dont like to have a second eMail send and I am not sure if the code is stable in the module where the eMails are send. You can check it in includes/wizmail.inc.php, or similar.
3) assitent means that the email send process was created by the wizzard, which was named for a while assistent. (helping to log a problem).
You can change this in the Database since there is a user calles "assistent" or "wizzard". This user is actually the external person logging the problem.
tamo