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Ram upgrade causes black screen but dmidecode command indicates is possible do upgrade

Hardware
dr_pompeii
2023-12-31
2024-01-01
  • dr_pompeii

    dr_pompeii - 2023-12-31

    Hello Friends

    I did do an upgrade for 3 laptops about RAM, 2 of them have Linux (Ubuntu and Peppermint) and was executed the dmidecode command, for a HP according with its official specs the max capacity is 8GB but the dmidecode command indicated 16GB, so with that information was upgraded in peace to 16GB

    Now having - Peppermint 11.6 bullseye - which it is based on Debian - for 32 bits - for an old Acer Aspire One:

    • KAV60 LO3 (according with the slot for the RAM)

    The same dmidecode command indicates the following:

    sudo dmidecode -t memory
    # dmidecode 3.3
    Getting SMBIOS data from sysfs.
    SMBIOS 2.4 present.
    
    Handle 0x0004, DMI type 5, 20 bytes
    Memory Controller Information
        Error Detecting Method: None
        Error Correcting Capabilities:
            None
        Supported Interleave: One-way Interleave
        Current Interleave: One-way Interleave
        Maximum Memory Module Size: 2048 MB
        Maximum Total Memory Size: 4096 MB
        Supported Speeds:
            Other
        Supported Memory Types:
            Other
        Memory Module Voltage: Unknown
        Associated Memory Slots: 2
            0x0000
            0x0000
        Enabled Error Correcting Capabilities:
            None
    
    Handle 0x0016, DMI type 16, 15 bytes
    Physical Memory Array
        Location: System Board Or Motherboard
        Use: System Memory
        Error Correction Type: None
        Maximum Capacity: 4 GB
        Error Information Handle: Not Provided
        Number Of Devices: 1
    
    Handle 0x0017, DMI type 6, 12 bytes
    Memory Module Information
        Socket Designation: J2
        Bank Connections: 0 0
        Current Speed: 1 ns
        Type: DIMM
        Installed Size: 2048 MB (Single-bank Connection)
        Enabled Size: 2048 MB (Single-bank Connection)
        Error Status: OK
    
    Handle 0x0018, DMI type 17, 27 bytes
    Memory Device
        Array Handle: 0x0016
        Error Information Handle: Not Provided
        Total Width: 64 bits
        Data Width: 64 bits
        Size: 2 GB
        Form Factor: DIMM
        Set: None
        Locator: J2
        Bank Locator: CHAN A DIMM 0
        Type: DDR2
        Type Detail: Synchronous
        Speed: 533 MT/s
        Manufacturer: 0x0000000000000000
        Serial Number: 0x00000000
        Asset Tag: Unknown
        Part Number: 0x000000000000000000000000000000000000
    

    Well I bought this RAM

    But sadly when the laptop is started it remains with the black screen.

    The removed stick is:

    #
    # Box
    #
    Golden Memory
    GM800D2S6/2G
    2GB PC2-6400 CL6 200-Pin SODIMM
    
    #
    # Sticker in the RAM itself
    #
    GM800D2S6/2G
    DDR2 200 PIN SODIMM 1.8V
    

    What would be possible to do to get working this 4GB in peace?

     
  • Anonymous

    Anonymous - 2023-12-31

    The reason a laptop or a desktop will boot to a black screen after fitting a new memory module, is either its a dud, the stick is incompatible with your system, or the unused memory slot no longer functions.

    Test 1, swap your known and current working RAM module by placing it into the 2nd slot. If it works and you can boot up into a functional system, proves the 2nd slot works.

    Test 2, to see if the new RAM module is a dud or compatible, try and boot your laptop from both slots separately, proves its either incompatible or a dud.

    Test 3, use an eraser of a pencil and gently rub each side of the module pins, this method helped a forum member a few years back, as their new module had a residue on it and blocking it from making a clean contact with the RAM slot.

    I've found the best policy is to buy the exact same make and model of your RAM module, even if second hand, which I do with my older equipment, with ebay being your friend . It is how I keep my brace of Dell 5430 laptops going and use them to test all Peppermint potential releases.

    Part of the printout of sudo lshw -class memory being the most important info.

    ~~~
    -bank:0
    description: SODIMM DDR4 Synchronous Unbuffered (Unregistered) 2400 MHz (0.4 ns)
    product: HMA81GS6AFR8N-UH
    vendor: Hynix Semiconductor (Hyundai Electronics)
    physical id: 0
    serial: 31DC8D11
    slot: DIMM1
    size: 8GiB
    width: 64 bits
    clock: 2400MHz (0.4ns)
    -bank:1
    description: SODIMM DDR4 Synchronous Unbuffered (Unregistered) 2400 MHz (0.4 ns)
    product: HMA81GS6AFR8N-UH
    vendor: Hynix Semiconductor (Hyundai Electronics)
    physical id: 1
    serial: 2A23310B
    slot: DIMM2
    size: 8GiB
    width: 64 bits
    clock: 2400MHz (0.4ns)
    ~~~

    A period machine such as your Acer Aspire One and being 32 bit, if I remember correctly will only use 3GB RAM of of your total RAM, even if you had 2x2GB RAM modules in place.

     

    Last edit: Anonymous 2023-12-31
  • dr_pompeii

    dr_pompeii - 2024-01-01

    Thanks for the reply

    According with my understanding a machine based on 32bits supports as maximum 4GB ... and this one only has 1 slot.

    I am not sure if a BIOS upgrade would help or not.

     
    • Peppermint OS

      Peppermint OS - 2024-01-01

      This wiki article, is a good breakdown of the barrier for memory.
      https://en.wikipedia.org/wiki/3_GB_barrier

       
      👍
      1
  • Anonymous

    Anonymous - 2024-01-01
     
    👍
    1
  • dr_pompeii

    dr_pompeii - 2024-01-01

    Thanks for the links.

    Wondered why from the beginning the dmidecode command reported 4GB.

    Now about the 4GB stick - at least I would expect see 3GB and not the black screen

     

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