Re: [PacketFence-users] Can't recreate user.

[Zammit, L. <lu...@ak...>]

Try into incognito mode and let me know.

Thanks,

Ludovic Zammit
Product Support Engineer Principal Lead

Cell: +1.613.670.8432
Akamai Technologies - Inverse
145 Broadway
Cambridge, MA 02142
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> On May 15, 2025, at 12:44 AM, Keith Nelson <kn...@wc...> wrote:
> 
> This Message Is From an External Sender
> This message came from outside your organization.
> Hi Ludovic,
> 
> I deleted the user via the UI.
> I have checked the person table and the account is not in there.
> 
> What’s even more strange is I tried to create a user that has NEVER existed and I still get the same error that the account already exists.
> 
> Keith Nelson | WCG
> Director, Solutions Engineering
>  
> From: Zammit, Ludovic <lu...@ak...>
> Date: Tuesday, May 13, 2025 at 1:19 PM
> To: pac...@li... <pac...@li...>
> Cc: Keith Nelson <kn...@wc...>
> Subject: Re: [PacketFence-users] Can't recreate user.
> 
> Hello Keith,
> 
> It was remove from the database using mysql command or from the PF web UI ?
> 
> Can you check if you have your account entry into the person table ?
> 
> mysql -u $(perl -I/usr/local/pf/lib_perl/lib/perl5 -I/usr/local/pf/lib -Mpf::db -e 'print $pf::db::DB_Config->{user}') -p$(perl -I/usr/local/pf/lib_perl/lib/perl5 -I/usr/local/pf/lib -Mpf::db -e 'print $pf::db::DB_Config->{pass}') -h $(perl -I/usr/local/pf/lib_perl/lib/perl5 -I/usr/local/pf/lib -Mpf::db -e 'print $pf::db::DB_Config->{host}') pf -e "select * from person\G”
> 
> Thanks,
> 
> Ludovic Zammit
> Product Support Engineer Principal Lead
> 
> Cell: +1.613.670.8432
> Akamai Technologies - Inverse
> 145 Broadway
> Cambridge, MA 02142
> Connect with Us:
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> 
> On May 12, 2025, at 10:40 AM, Keith Nelson via PacketFence-users <pac...@li...> wrote:
> 
> This Message Is From an External Sender
> This message came from outside your organization.
> I had a user in the database that was deleted.
> When I attempt to recreate the user I get an error saying it already exists.
> However, the user is not displayed in the UI nor is it in the person or password tables within the database.
> 
> This user was originally created dynamically via SAML.
> The account will be recreated via SAML login but any changes I try to make to it don’t stick such as setting an Access Level 
> 
> Packetfence version is 14.1
>  
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