Re: [NVDA] #3833: Outlook 2013: Unable to edit mail signature due to NVDA error generation

[NVDA T. <nor...@nv...>]

#3833: Outlook 2013: Unable to edit mail signature due to NVDA error generation
---------------------------------------------+-----------------------
        Reporter:  leonarddr                 |       Owner:  mdcurran
            Type:  defect                    |      Status:  closed
        Priority:  major                     |   Milestone:  2014.3
       Component:  Microsoft Office support  |     Version:  next
      Resolution:  fixed                     |    Keywords:
Operating system:  Windows 8.1               |  Blocked by:
        Blocking:                            |
---------------------------------------------+-----------------------
Changes document entry (for developers):


---------------------------------------------+-----------------------

Comment (by surveyor):

 Replying to [comment:22 mdcurran]:
 > Replying to [comment:16 surveyor]:
 > I cannot reproduce this at all. What exact version of Office 2010 do you
 have?
 > It will be impossible to fix this for your particular situation, but I
 have added a bit more debugging to master so that in future we may get a
 little more information on what is going on.

 Outlook Version: 14.0.7128.5000 (64-bit)
 NVDA version: next-10921,7a6c337
 a piece of log:
 IO - inputCore.InputManager.executeGesture (12:52:23):
 Input: kb(laptop):rightArrow
 DEBUGWARNING -
 NVDAObjects.window.winword.Dynamic_IAccessibleWordDocument_WwNWindowNVDAObject._get_documentWindowHandle
 (12:52:23):
 Could not find window for class _WwG in thread.
 DEBUGWARNING - NVDAObjects.window.winword._get_WinwordWindowObject
 (12:52:23):
 Could not get MS Word object model from window 984800 with class _WwN
 Traceback (most recent call last):
   File "NVDAObjects\window\winword.pyc", line 730, in
 _get_WinwordWindowObject
   File "oleacc.pyc", line 212, in AccessibleObjectFromWindow
   File "_ctypes/callproc.c", line 945, in GetResult
 WindowsError: [Error -2147467259] Unspecified error
 DEBUGWARNING -
 NVDAObjects.window.winword.Dynamic_IAccessibleWordDocument_WwNWindowNVDAObject._get_documentWindowHandle
 (12:52:23):
 Could not find window for class _WwG in thread.
 DEBUGWARNING - NVDAObjects.window.winword._get_WinwordWindowObject
 (12:52:23):
 Could not get MS Word object model from window 984800 with class _WwN
 Traceback (most recent call last):
   File "NVDAObjects\window\winword.pyc", line 730, in
 _get_WinwordWindowObject
   File "oleacc.pyc", line 212, in AccessibleObjectFromWindow
   File "_ctypes/callproc.c", line 945, in GetResult
 WindowsError: [Error -2147467259] Unspecified error
 ERROR - eventHandler.executeEvent (12:52:23):
 error executing event: caret on
 <NVDAObjects.Dynamic_IAccessibleWordDocument_WwNWindowNVDAObject object at
 0x04D3F050> with extra args of {}
 Traceback (most recent call last):
   File "eventHandler.pyc", line 143, in executeEvent
   File "eventHandler.pyc", line 91, in __init__
   File "eventHandler.pyc", line 98, in next
   File "NVDAObjects\IAccessible\__init__.pyc", line 1285, in event_caret
   File "NVDAObjects\window\winword.pyc", line 541, in event_caret
   File "NVDAObjects\__init__.pyc", line 928, in makeTextInfo
   File "NVDAObjects\window\winword.pyc", line 261, in __init__
 AttributeError: 'NoneType' object has no attribute 'range'
 IO - inputCore.InputManager.executeGesture (12:52:24):

--
Ticket URL: <http://community.nvda-project.org/ticket/3833#comment:25>
NVDA Community <http://community.nvda-project.org/>
A free and open-source screen reader for Windows