[moregroupware-tracker] [ moregroupware-Feature Requests-982502 ] Customer Relationship Manager

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Feature Requests item #982502, was opened at 2004-06-29 23:04
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Category: Contacts
Group: Next Release (0.7.x)
Status: Open
Resolution: None
Priority: 5
Submitted By: Nobody/Anonymous (nobody)
Assigned to: Karsten Dambekalns (k-fish)
Summary: Customer Relationship Manager

Initial Comment:
This suggestion is for the CRM..  Allow processing of
phone calls, such that ones are scheduled for days in
the future, and keep notes on each call made in the
database.  Then a customer's contacts could all be
shown at once on one screen, from previous contacts, to
scheduled future contacts.

Also, allow different dispositions (no answer,
answering machine, busy, etc.) and allow the redial
delay to be edited for each of these.  Then if I tried
to call someone on my list of calls to make, and it was
busy, it would be tried back in 30 minutes or so.

-Myke
my...@sy...


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