[mitk-users] MITK Workbench Crash on Start

[Alex G. <Ale...@ic...>]

Hi,
I have installed MITK Workbench 2016.11 via the Windows binary. Unfortunately it crashes on start up. My system is running Windows 7 Enterprise SP1, with Intel onboard graphics and an Intel Xeon CPU (E3-1505M v5). As a new user, any advice would be greatly appreciated. I have tried updating the display drivers without success (now rolled back). The stack trace and event viewer outputs are listed below...

With Thanks,

Alex


Event Viewer ouput:

- System

  - Provider

   [ Name]  Application Error

  - EventID 1000

   [ Qualifiers]  0

   Level 2

   Task 100

   Keywords 0x80000000000000

  - TimeCreated

   [ SystemTime]  2018-11-12T11:17:22.000000000Z

   EventRecordID 68196

   Channel Application

   Computer 11187PHYLT.icr.ac.uk

   Security


- EventData

   MitkWorkbench.exe
   0.0.0.0
   5894cd9c
   ig9icd64.dll
   20.19.15.4483
   57768629
   c0000005
   000000000058901d
   23a4
   01d47a794427b471
   C:\Program Files\MITK 2016.11.0\bin\MitkWorkbench.exe
   C:\windows\system32\ig9icd64.dll
   865d3a41-e66c-11e8-b22c-9cebe839a94e



Debug Diagnostic Tool Full Call Stack:
Full Call Stack
Function

    Arg 1

    Arg 2

    Arg 3

    Arg 4

  Source

ig9icd64!DllMain+1306d

    00000000`48ede490

    00000000`00405cd0

    00000000`00000000

    00000000`00000000



ig9icd64!RegisterProcTableCallback+18da96

    00000000`48ede490

    000007fe`d6e6ca86

    00000000`48cc68f8

    00000000`00000000



ig9icd64!RegisterProcTableCallback+469075

    00000000`00000000

    00000000`48cb5600

    00000000`00000000

    00000000`00000000



ig9icd64!RegisterProcTableCallback+469144

    00000000`00000001

    00000000`492e9380

    00000001`c0003140

    00000000`80000b00



ig9icd64!RegisterProcTableCallback+19384e

    00000000`48cb5580

    00000000`488effe8

    00000000`48e0e8a0

    00000000`00000000



ig9icd64!RegisterProcTableCallback+196728

    00000000`00000000

    0000013d`0000013d

    00000000`00000000

    00000000`00000000



ig9icd64!RegisterProcTableCallback+187b4f

    00000000`00000000

    000007fe`d6f0abaa

    00000001`00000002

    00000000`80000b00



ig9icd64!RegisterProcTableCallback+19d22e

    00000000`488effe8

    00000000`49289930

    00000000`48e0e8a0

    00000000`00000040



ig9icd64!RegisterProcTableCallback+43ea0f

    00000000`0000000e

    00000000`492e9380

    00000000`48e0e8a0

    000007fe`d75a4028



ig9icd64!RegisterProcTableCallback+18d558

    00000000`48e0e8a0

    00000000`488effe0

    00000000`00000000

    00000000`48e0e8a0



ig9icd64!RegisterProcTableCallback+18ce9b

    00000000`48e0e8a0

    00000000`4c747080

    00000000`4c747080

    00000000`492e9380



ig9icd64!DllMain+123c8

    00000000`492e9380

    00000000`492e9380

    00000000`48caf6a0

    000007fe`d6f052bc



ig9icd64!RegisterProcTableCallback+e2261

    00000000`48e0e8a0

    000007fe`d69a4de3

    80000000`00000000

    00000000`4b6867a0



ig9icd64+14ec8

    00000000`48caf6a0

    00000000`492e9380

    00000000`62010c69

    00000000`00405cd0



ig9icd64!DrvSetContext+1fb

    00000000`48f35a10

    00000000`00000003

    000007fe`e1944d70

    00000000`00001aac



opengl32!MakeAnyCurrent+23e

    00000000`62010c69

    00000000`6a5f0000

    00000000`48a42d60

    00000000`0033f720



opengl32!wglMakeCurrent+154

    00000000`48a42d60

    00000000`003de3a0

    00000000`003b6b00

    00000000`003de3a0



vtkRenderingOpenGL_7_0!vtkWin32OpenGLRenderWindow::MakeCurrent+161

    00000000`001ba940

    00000000`48a42d60

    00000000`00000000

    000007fe`ebeb3b49



vtkRenderingCore_7_0!vtkRenderWindow::DoStereoRender+1b

    00000000`48a42dd8

    00000000`468fd3a0

    00000000`4b82b090

    00000000`468fd390



vtkRenderingCore_7_0!vtkRenderWindow::DoFDRender+3f7

    00000000`48a65b60

    00000000`00000000

    00000000`48a65b60

    000007fe`d393f1cc



vtkRenderingCore_7_0!vtkRenderWindow::DoAARender+4d0

    00000000`00000005

    00000000`48a3b050

    00000000`00000000

    00000000`48a42d60



vtkRenderingCore_7_0!vtkRenderWindow::Render+354

    00000000`48a3b050

    00000000`003de3a0

    00000000`468fd3a0

    00000000`48bad970



MitkCore!mitk::RenderingManager::ForceImmediateUpdate+13b

    00000000`4542ee50

    00000000`48a42d60

    00000000`4c829390

    00000000`468fd390



MitkCore!mitk::RenderingManager::ExecutePendingRequests+32

    00000000`003d22e0

    00000000`003de3a0

    00000000`003b6b00

    00000000`003de3a0



MitkQtWidgets!QmitkRenderingManager::event+1d

    00000000`003d22e0

    00000000`003de3a0

    00000000`468fd390

    00000000`4c829390



Qt5Widgets!QApplicationPrivate::notify_helper+140

    00000000`003d22e0

    00000000`001babe0

    00000000`4c829390

    00000000`003d22e0



Qt5Widgets!QApplication::notify+1b72

    00000000`003da210

    00000000`003da210

    00000000`4c829390

    00000000`4894d700



MitkAppUtil!QmitkSafeApplication::setSafeMode+5d

    00000000`4c829390

    00000000`4c829390

    00000000`00000001

    00000000`468fd390



Qt5Core!QCoreApplication::notifyInternal2+b9

    00000000`4cb0b6d0

    00000000`4cb0b6d0

    00000000`4c829390

    00000000`00000000



Qt5Core!QCoreApplicationPrivate::sendPostedEvents+221

    00000000`003b6b10

    00000000`00000000

    00000000`003ff910

    00000000`001bb620



qwindows!qt_plugin_query_metadata+24cf

    00000000`00000401

    00000000`00000000

    00000000`001bb6f9

    000001e9`004aa5e0



Qt5Core!QEventDispatcherWin32::processEvents+e15

    00000000`00000000

    00000000`00000038

    00000000`001bb808

    00000000`00000020



user32!UserCallWinProcCheckWow+1ad

    00000000`001bb8e8

    00000000`6ad43c10

    00000000`003ff910

    00000000`00957b90



user32!DispatchMessageWorker+3b5

    00000000`003f2988

    00000000`003f2901

    00000000`6ad43c10

    00000000`00000001



Qt5Core!QEventDispatcherWin32::processEvents+546

    00000000`001bf8e8

    00000000`00000024

    00000000`00000000

    00000000`003da210



qwindows!qt_plugin_query_metadata+24a9

    00000000`003d22e0

    00000000`00000014

    00000000`001bed18

    00000000`003b6ae0



Qt5Core!QEventLoop::exec+1b3

    00000000`003af360

    00000000`00000000

    00000000`003b6ae0

    00000000`001bf308



Qt5Core!QCoreApplication::exec+147

    00000000`00000000

    00000000`48e0e180

    00000000`001bf308

    00000000`003b6a60



liborg_blueberry_ui_qt!berry::Workbench::RunUI+ef

    00000000`001bef60

    00000000`46b24210

    00000000`00000000

    00000000`00000007



liborg_blueberry_ui_qt!berry::Workbench::CreateAndRunWorkbench+33

    00000000`001bf4d0

    00000000`46b24200

    00000c44`5aa88917

    00000000`46a72550



liborg_mitk_gui_qt_extapplication+130e

    00000000`46a875a0

    00000000`46b24210

    00000000`001bf4d0

    00000000`46af7890



liborg_blueberry_core_runtime!berry::IBerryPreferences::ChangeEvent::GetOldValue+491

    00000000`46af7411

    00000000`46afbe90

    00000000`001bfab0

    00000000`46afbe90



CTKPluginFramework!ctkServiceRegistration::d_func+5eb

    00000000`46afbe90

    00000000`001bf4d0

    00000000`00000000

    000007fe`e13d6f14



CTKPluginFramework!ctkServiceRegistration::d_func+740

    00000000`46afbe90

    00000000`46afbe90

    00000000`001bfab0

    00000000`ffffffff



CTKPluginFramework!ctkPluginFrameworkLauncher::run+2e0

    00000000`001bf800

    00000000`001bf8e8

    00000000`001bf8e8

    00000000`001bf8f8



CTKPluginFramework!ctkPluginFrameworkLauncher::run+121

    000007fe`e1455128

    00000000`00000000

    00000000`003d2ba0

    00000000`029e4360



MitkAppUtil!mitk::BaseApplication::main+f2

    00000000`6adf8d68

    00000000`00000000

    00000000`003d9f70

    00000000`001bfa10



PocoUtil!Poco::Util::Application::run+45

    00000000`001bf9f0

    00000000`00000000

    00000000`00000000

    00000000`00000000



MitkWorkbench+1424

    00000000`003be6d0

    00000000`00000000

    00000000`00000000

    00000000`003cee50



MitkWorkbench+2434

    00000000`00000001

    00000000`00000000

    00000000`00000000

    01d47a79`44779990



MitkWorkbench+1783

    00000000`00000000

    00000000`00000000

    00000000`00000000

    00000000`00000000



kernel32!BaseThreadInitThunk+d

    00000000`00000000

    00000000`00000000

    00000000`00000000

    00000000`00000000



ntdll!RtlUserThreadStart+1d

    00000000`00000000

    00000000`00000000

    00000000`00000000

    00000000`00000000






Exception Information
IG9ICD64!DLLMAIN+1306DWARNING - DebugDiag was not able to locate debug symbols for ig9icd64.dll, so the information below may be incomplete.

In MitkWorkbench.exe.9124.dmp the assembly instruction at ig9icd64!DllMain+1306d in C:\Windows\System32\ig9icd64.dll from Intel Corporation has caused an access violation exception (0xC0000005) when trying to read from memory location 0x000000d0 on thread 0

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