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#470 0.7.29 infotip refuses to load on 64-bit

Usability
open-accepted
6
2010-03-24
2010-03-23
No

I've been using mediainfo happily till I switched to Windows XP 64bits. Right now, I've installed the latest 64bit version of MediaInfo MediaInfo_GUI_0.7.29_Windows_x64).

The InfoTip is enabled within the config. But whenever I try it in explorer, no data shows up as it used to, no matter what files : video (avi, mkv, mpeg) or audio.

Thanks for your time!
P.S : I tryied with an older version. Same thing.

Discussion

  • Jerome Martinez

    Jerome Martinez - 2010-03-24
    • labels: --> FrontEnd - GUI
    • milestone: --> Usability
    • priority: 5 --> 6
    • assigned_to: nobody --> zenitram
    • summary: 0.7.29 infotip refuses to load on xp64 --> 0.7.29 infotip refuses to load on 64-bit
    • status: open --> open-accepted
     
  • Jerome Martinez

    Jerome Martinez - 2010-03-24

    Yes, I have an issue on x64 versions

     
  • Jean-Pierre Melville

    Using the 32bit version on XP 64bit made no difference in this case. Let me know if I can help with testing in any way.

     
  • Jerome Martinez

    Jerome Martinez - 2010-03-24

    64-bit Windows can not load 32-bit DLL (needed for infotip), so this is normal.

    > Let me know if I can help with testing in any way.

    Provide a fix ;-), or only wait... I don't havec currently the time for non-critical and non-paid issues, I work on it when I have a bit free time.

     
  • shmizan

    shmizan - 2010-07-10

    yeah experiencing the same on Windows 7 x64..
    what a shame! was working flawlessly before I upgraded my OS.
    seems like it's 4 months ahead and still no progress :\

     
  • Jerome Martinez

    Jerome Martinez - 2010-07-11

    "seems like it's 4 months ahead and still no progress :\"

    - nobody was interested in sending a patch, nobody has considered that it is important enough to spend some time on it.
    - If you are ready to pay me for doing it, I will priorize this bug and provide a patch quickly, else I priorize people who pay me, and I will work on this problem when I have a bit free time (not in the 2 next months, I have enough to do with paid requests)

     
  • Edward

    Edward - 2010-09-01

    Almost 1/2 a year and no progress.
    Looking for the fix to Media_InfoTip for 64-bit Windows 7.
    Loved it on 32-bit Vista, and now miss it in 64-bit Win7.

    Thanks,
    Edward

     
  • Jerome Martinez

    Jerome Martinez - 2010-09-01

    "Almost 1/2 a year and no progress."

    I know, I know...
    but since the beginning of the year, I have too many paid requests. I prioritize them. If you want to speed up this issue, buy it... else this is still when I have free time or when somebody else sends a patch.

     
  • Illya Zubaryev

    Illya Zubaryev - 2010-09-07

    After a frustrating Google search pointed me to this thread and no apperent solution, I decided to find a solution to this issue on my own. After a lot of testing, I ended up using the "MediaInfo_InfoTip.dll" file from version 0.7.21 x64 of MediaInfo and it seems to register properly using regsvr32 in Windows 7 64-bit, unlike any newer versions which give a DllRegisterServer 0x80070715 error. Here are the steps for my solution under Windows 7 Professional 64-bit:

    1. Simply install the latest version of MediaInfo (v0.7.35+). Close it when it runs without changing any options (you can also uncheck the "Explorer Tooltip" feature if it's checked).
    2. Download the working "MediaInfo_InfoTip.dll" v0.7.21 x64 file from the following link:
    3. Replace the "MediaInfo_InfoTip.dll" file in your installation directory (e.g. C:\Program Files\MediaInfo\) with the one I supplied above.
    4. Open "cmd.exe" with Administrator privileges (if UAC is on) and run the following command --> regsvr32.exe "C:\Program Files\MediaInfo\MediaInfo_InfoTip.dll"
    5. If you did everything correctly, it should register properly and give you a successfull registered DLL dialog.
    6. Finally, run MediaInfo and under Options > Preferences, uncheck/re-check (if already checked) or check the "Explorer Tooltip" feature.
    7. Close MediaInfo and log-off from and back into Windows.
    8. Enjoy your fixed tooltips!

    X. The above steps assume the default installation path was used during installation. Save a backup of the working v0.7.21 x64 "MediaInfo_InfoTip.dll" for future use as you will have to re-do the above steps with every new version of MediaInfo, until this issue is fixed by the developer(s).

    P.S. To be quite frank, I am surprised this issue is being overlooked by the developer(s) for this length of time. Regardless of whether anyone who has the issue donates or not, this is a problem with the .DLL file and should be rectified. I support MediaInfo strongly and welcome the open source spirit of the developers, but donations should not be a requirement for bug fixes, but rather the result of satisfied users for the software in question. Just my opinion.

     
  • Illya Zubaryev

    Illya Zubaryev - 2010-09-07

    Oops, forgot to include the download link to the working .DLL in my post below, so here it is.

    Working v0.7.21 x64 "MediaInfo_InfoTip.dll" --> http://rapidshare.com/files/417719442/Fixed_MediaInfo_InfoTip_DLL.rar

     
  • Jerome Martinez

    Jerome Martinez - 2010-09-07

    About your PS.
    You mix two things: donation for people happy with a tool they have for free, as is, and payment for something you want to prioritize. Donation is not a requirement for bux fixes, but a requirement if you want somebody to work on it quickly. I forbid nobody to work for free and provide a patch, what you request here is that I work for free for you, and I don't accept that somebody say me to work for free for him, when I work for free I do what I like to do, and I prioritize what I like.

    Anyway (this was just a remark), about tooltip, this seems to be more and more important for people, I didn't think it was so useful, and I am now on Windows 64-bit too. You say that 0.7.21 version work, I will try to quickly see the reason, what I changed between v0.7.21 and v0.7.22, your research is helpful because I know when I implemented the bug. But I am afraid this is when I changed a lot of things in the InfoTip DLL to meet some other requierements :(.

     
  • Illya Zubaryev

    Illya Zubaryev - 2010-09-07

    I totally understand and you are right about it being open-source -- in that someone else could fix it too. I guess most open source developers fix issues with features regardless of what donators are asking for etc. It's obviously your right to develop in a different manner. I do wonder what's wrong as the DLL is just not registering properly at all. Hopefully you can fix it easily one day soon. Good luck and thanks for continuously supporting MediaInfo!

     
  • Jerome Martinez

    Jerome Martinez - 2010-09-07

    "I guess most open source developers fix issues with features regardless of what donators are asking for etc."

    I can provide a lot of bugs in a lot of software which are not fixed.
    Again, this is nothing related to donations:
    - I live from MediaInfo, I prioritize features I am paid for (not a donation, but a contract between the client and me), this is consulting.
    - When I have free, I look what is important with users who are not paying consulting.

    Today, I discussed with a guy who asked how much, it was too expensive for him, but he said he can not afford this, not that I should do it for free, this is the difference. Be careful when you speak about what open-source developpers should do or not.

    Back to the problem... OK, I try to look at it tomorrow, the feature is the most requested, I would not have imagined this, for me I only played at a moment with Windows Explorer.

     
  • Illya Zubaryev

    Illya Zubaryev - 2010-09-08

    Again, I apologize if I caused any offense. It was merely my honest opinion. Anyway, I had no idea that you make a living off MediaInfo. Your official website does not state as much and seems to be like any other open-source program, asking for donations to support further development. Nothing about contracts, consulting etc.

    Good to know. Thanks for explaining.

     
  • clark5

    clark5 - 2010-09-16

    Works on mine too.

    Thanks zenitram.

     

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