MailManager / Discussion / Help: list index out of range

Arturo Aguirre Samperio - 2005-08-15

Hi,

This weekend I receive this error could you tell me what going wrong.

Best Regards.

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- Andrew Veitch - 2005-08-15
  
  Hi
  
  Could you please supply the full error traceback. This should be in the event.log file or alternatively you can log into the Zope Management Interface, go into error_log and you should be able to see the error.
  
  Also what version of MailManager are you using?
  
  Andrew
  
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- Arturo Aguirre Samperio - 2005-08-15
  
  Here you have the error_log:
  
  Time 2005/08/15 14:30:34.828 GMT-5
  User Name (User Id) aaguirre (aaguirre)
  Request URL http://applinkii:8080/mailmanager/getMail
  Exception Type IndexError
  Exception Value list index out of range
  
  Traceback (innermost last):
  
  Module ZPublisher.Publish, line 101, in publish
  Module ZPublisher.mapply, line 88, in mapply
  Module ZPublisher.Publish, line 39, in call_object
  Module Products.MailManager.MailManager, line 429, in getMail
  Module C:\Archivos de programa\MailManager\Instance\Products\MailManager\Extensions\AccountPluggableBrain.py, line 238, in getMail
  Module C:\Archivos de programa\MailManager\Instance\Products\MailManager\Extensions\AccountPluggableBrain.py, line 267, in _getPOP3
  Module C:\Archivos de programa\MailManager\Instance\Products\MailManager\Extensions\AccountPluggableBrain.py, line 55, in process
  Module Shared.DC.ZRDB.Results, line 103, in __getitem__
  IndexError: list index out of range
  
  If you need more info, aske me please.
  
  Best Regards
  Arturo
  
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- Arturo Aguirre Samperio - 2005-08-15
  
  I'm using MailManager 2.0 Beta
  
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- Arturo Aguirre Samperio - 2005-08-16
  
  Andrew,
  
  It's very important for us to know, how can we solve the problem.
  
  Regards.
  Arturo
  
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- Kevin Campbell - 2005-08-16
  
  Arturo,
  
  You should upgrade to MailManager-2.0 (final), which was released a
  short while ago. There was a bug fixed in this release regarding
  reopening existing tickets, which caused the same behaviour you are
  experiencing. You should not need to make any other changes other than
  upgrading the product, and this should clear the getMail error.
  
  Let me know if this solves the problem.
  
  Regards,
  Kevin
  
  --
  Kevin Campbell
  Software Engineer
  Logical Progression Ltd
  GPG Key: F480EC23
  
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- Arturo Aguirre Samperio - 2005-08-16
  
  Kevin,
  
  I've installed the final version, now the application is working properly, but I have a simple question.
  
  The readme file says that you need to migrate the information, but I received an error message, this could show future problems with database ?
  
  Tanks, and Best Regards.
  Arturo
  
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- Arturo Aguirre Samperio - 2006-05-10
  
  Hello,
  
  I have the same error again, could you tell me what's going wrong.
  
  I'm using Mail Manager 2.0 Final
  
  This is the error log.
  
  Time 2006/05/10 15:40:52.171 GMT-5
  User Name (User Id) aaguirre (aaguirre)
  Request URL http://applinkii:8080/mailmanager/getMail
  Exception Type IndexError
  Exception Value list index out of range
  
  Traceback (innermost last):
  
  Module ZPublisher.Publish, line 101, in publish
  Module ZPublisher.mapply, line 88, in mapply
  Module ZPublisher.Publish, line 39, in call_object
  Module Products.MailManager.MailManager, line 429, in getMail
  Module C:\Archivos de programa\MailManager\Instance\Products\MailManager\Extensions\AccountPluggableBrain.py, line 238, in getMail
  Module C:\Archivos de programa\MailManager\Instance\Products\MailManager\Extensions\AccountPluggableBrain.py, line 267, in _getPOP3
  Module C:\Archivos de programa\MailManager\Instance\Products\MailManager\Extensions\AccountPluggableBrain.py, line 55, in process
  Module Shared.DC.ZRDB.Results, line 103, in __getitem__
  IndexError: list index out of range
  
  I'm using
  
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  - Kevin Campbell - 2006-05-11
    
    Version 2.0 final is very old now. This problem should have been fixed in one of the later 2.0 series releases. Please upgrade to 2.0.8 or 2.0.9 if it is released, and see if that resolves the problem.
    
    Regards,
    Kevin
    
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    - Arturo Aguirre Samperio - 2006-05-24
      
      Kevin,
      
      Could you helpme to upgrade Mail MAnager 2.0 (Final) to latest version.
      
      I Install Mail Manager 2.0 (Windows Instaler msi).
      I have Windows 2000 Server
      
      ¿could You tell me the stpes that I need to instal Mail Manager 2.09, please ?
      
      Regards.
      Arturo Aguirre
      
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      - Arturo Aguirre Samperio - 2006-05-25
        
        Kevin,
        
        I upgrade to MailManager 2.0.3 version, I the problem was resolved, but now I receive another error:
        
        Error Type: Key Error
        Error Value: 'Full Status'
        
        Could you help me with this, please.
        
        Regards
        Arturo Aguirre
        
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        Kevin Campbell - 2006-05-25
        
        Version 2.0.3 is a relatively old release, the stable series is now up to 2.0.9, and soon will be 2.0.10. Please try the 2.0.9 release and see if the problem is resolved.
        
        Regards,
        Kevin
        
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- Arturo Aguirre Samperio - 2006-05-25
  
  Kevin,
  
  I've been instaled MailMAnager 2.0.9 but when I try to migrate I receive this information First.
  
  "Your dataset is currently at internal revision 10 and the latest internal revision is 15 You are advised to run the migration in order to bring your MailManager instance up to date. Some extra information may be required depending on what version of the dataset you are upgrading from/to."
  
  Then, I Migrate but this happend
  
  "Time 2006/05/25 11:13:02.343 GMT-5
  User Name (User Id) admin (admin)
  Request URL http://applinkii:8080/mailmanager/migrate
  Exception Type KeyError
  Exception Value 'sql_integer'
  
  Traceback (innermost last):
  
  Module ZPublisher.Publish, line 101, in publish
  Module ZPublisher.mapply, line 88, in mapply
  Module ZPublisher.Publish, line 39, in call_object
  Module Products.MailManager.migration, line 395, in migrate
  Module Shared.DC.ZRDB.DA, line 441, in __call__
  <FSZSQLMethod instance at 023790E0>
  Module DocumentTemplate.DT_String, line 474, in __call__
  KeyError: 'sql_integer' "
  
  I install and review al 3rdParty and now is installed, please Could You help me, I realy don't know what's happening.
  
  Note: I was 2.0.0 rc3 and as you suggest me I update to 2.0.9.
  
  Best regards
  Arturo Aguirre
  
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  - Kevin Campbell - 2006-05-25
    
    This is a bug in the migration code. Could you try the following
    
    Change
    
        security.declarePrivate('configurePostgres')
        def configurePostgres(self):
            self.sql_delimiter = ';'
    
    To
    
        security.declarePublic('configurePostgres')
        def configurePostgres(self):
            " Configure the database for postgres "
            self.sql_delimiter = ';'
    
    in MailManager.py
    
    Then restart zope, and access the url
    
    http://yourdomain.com/mailmanager/configurePostgres
    
    in your web browser. Then try migration again. This should hopefully resolve the problem. Please let me know how you get on as I'll need to raise this as a bug on the release.
    
    Regards,
    Kevin
    
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    - Arturo Aguirre Samperio - 2006-05-25
      
      Kevin,
      
      I made the changes but I'm still receiving the same error.
      
      I can migrate succesfuly, but this is the error when I try to open any received ticket.
      
      Time 2006/05/25 17:27:54.234 GMT-5
      User Name (User Id) aaguirre (aaguirre)
      Request URL http://applinkii:8080/mailmanager/ticket/018796/index_html
      Exception Type KeyError
      Exception Value 'full_status'
      
      Traceback (innermost last):
      
      Module ZPublisher.Publish, line 101, in publish
      Module ZPublisher.mapply, line 88, in mapply
      Module ZPublisher.Publish, line 39, in call_object
      Module C:\Archivos de programa\MailManager\Instance\Products\MailManager\Extensions\TicketPluggableBrain.py, line 77, in index_html
      Module Shared.DC.Scripts.Bindings, line 306, in __call__
      Module Shared.DC.Scripts.Bindings, line 343, in _bindAndExec
      Module Products.PageTemplates.PageTemplateFile, line 106, in _exec
      Module Products.PageTemplates.PageTemplate, line 96, in pt_render
      <PageTemplateFile at /mailmanager/ticket_index_html used for /mailmanager>
      Module TAL.TALInterpreter, line 190, in __call__
      Module TAL.TALInterpreter, line 234, in interpret
      Module TAL.TALInterpreter, line 407, in do_optTag_tal
      Module TAL.TALInterpreter, line 389, in no_tag
      Module TAL.TALInterpreter, line 234, in interpret
      Module TAL.TALInterpreter, line 671, in do_useMacro
      Module TAL.TALInterpreter, line 234, in interpret
      Module TAL.TALInterpreter, line 702, in do_defineSlot
      Module TAL.TALInterpreter, line 234, in interpret
      Module TAL.TALInterpreter, line 694, in do_defineSlot
      Module TAL.TALInterpreter, line 234, in interpret
      Module TAL.TALInterpreter, line 637, in do_condition
      Module TAL.TALInterpreter, line 234, in interpret
      Module TAL.TALInterpreter, line 263, in do_startEndTag
      Module TAL.TALInterpreter, line 291, in do_startTag
      Module TAL.TALInterpreter, line 357, in attrAction_tal
      Module Products.PageTemplates.TALES, line 227, in evaluateText
      Module Products.PageTemplates.TALES, line 221, in evaluate
      URL: ticket_index_html
      Line 189, Column 12
      Expression: string:'images/status_${here/full_status}.gif'
      Names:
      {'container': <MailManager instance at 02324A70>,
      'context': <r instance at 020902D0>,
      'default': <Products.PageTemplates.TALES.Default instance at 0x012D40F8>,
      'here': <r instance at 020902D0>,
      'loop': <SafeMapping instance at 02090DE0>,
      'modules': <Products.PageTemplates.ZRPythonExpr._SecureModuleImporter instance at 0x012D9490>,
      'nothing': None,
      'options': {'args': (<r instance at 020902D0>,
      <HTTPRequest, URL=http://applinkii:8080/mailmanager/ticket/018796/index_html>)},
      'repeat': <SafeMapping instance at 02090DE0>,
      'request': <HTTPRequest, URL=http://applinkii:8080/mailmanager/ticket/018796/index_html>,
      'root': <Application instance at 02214A40>,
      'template': <PageTemplateFile at /mailmanager/ticket_index_html used for /mailmanager>,
      'traverse_subpath': [],
      'user': aaguirre}Module Products.PageTemplates.Expressions, line 211, in __call__
      Module Products.PageTemplates.Expressions, line 172, in __call__
      Module Products.PageTemplates.Expressions, line 160, in _eval
      Module Products.PageTemplates.Expressions, line 116, in _eval
      __traceback_info__: here
      Module Products.PageTemplates.Expressions, line 296, in restrictedTraverse
      __traceback_info__: {'path': ['full_status'], 'TraversalRequestNameStack': []}
      Module C:\Archivos de programa\MailManager\Instance\Products\MailManager\Extensions\TicketPluggableBrain.py, line 912, in __bobo_traverse__
      KeyError: 'full_status'
      
      Best Regards
      Arturo Aguirre
      
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      - Kevin Campbell - 2006-05-26
        
        Can you please confirm which version you are getting this error using?
        
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- Arturo Aguirre Samperio - 2006-05-26
  
  Kevin,
  
  The issue is in Ticket_index_html in 189 line, at the moment I delete the lines and the program work.
  
  Could you tell me what's going wrong.
  
  Regards.
  Arturo Aguirre
  
  If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
- Arturo Aguirre Samperio - 2006-05-26
  
  Kevin,
  
  MailManager Version is 2.0.9. instaled in our server. (I've could migrated databases succesfuly).
  
  The error is: (As mentioned in last mail)
  
  Exception Type KeyError
  Exception Value 'full_status'
  
  This error happend in ./www/ticket_index_html.py
  when the program try to get the icon image for status. Those are in lines 186 to 189.
  
  I hope this help you.
  
  Regards.
  Arturo Aguirre
  
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list index out of range