Re: [Logicmail-users] New BB 9300 red x on IMAP
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Re: [Logicmail-users] New BB 9300 red x on IMAP
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From: Derek K. <dko...@lo...> - 2012-06-05 14:44:02
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You've ventured into the land of weird phone/carrier issues and configurations. I have absolutely no clue either way. All I can do in LogicMail itself, is let you select "WiFi only" as a networking option. When this option is set, and you try to connect, I add a "do this over WiFi" flag to the connection parameters. P.S. If you've enabled everything I mentioned, you should also see log lines that contain the actual connection string the app is using when talking to the device's network API. It'll be something like "ssl:///your.mail.server:993;interface=wifi". -Derek On 06/05/2012 07:39 AM, Philippe LeCavalier wrote: > Thanks Derek. I appreciate you taking the time. > > In the log I do see "Unable to open connection". So I cleared that. > Selected only what you suggested and refreshed the folders. Strangely, > it didn't work and the log remained empty. So I did a > soft-reset(alt+shift+del). When the phone rebooted I clicked refreshed > folders and bingo! I've got my Gmail. > > Now, and I think this is perhaps the source of my troubles, after > LogicMail is done loading my Gmail I get "Before using the mobile > Internet, you must have a valid data add-on. See your text msg inbox > for details. OK/Save. > > Despite that everything is still working but I remember seeing that > the first time when it work to. The error # is 3330. The txt msg in > question has nothing more than the original msg but a link to my > provider. The page(@Rogers) attempts to entice me to purchase a data plan. > > All that said, I clearly see the wifi icon on my BB. Is there a chance > I'm on 3/4G and I'll be charged some crazy "no-data-plan" fee? Any idea's? > > I guess the biggest question remains, when I switch to another wifi > network will LM continue to work or will I have to reboot every time I > switch? > > Thanks again. > Phil > > On Tue, Jun 5, 2012 at 10:12 AM, Derek Konigsberg > <dko...@lo... <mailto:dko...@lo...>> wrote: > > If you're using WiFi, and insist that you don't have a data plan, > then the APN setting is kinda irrelevant. > > The first thing I'd do, is use the BlackBerry event logger to see > what's actually happening when LogicMail tries to connect to your > mail server. You get to the event logger by pressing "Alt-lglg" > (hold down alt, then press those 4 keys in sequence). The event > logger has an options screen (Menu->Options), where you can filter > its output. I'd set it to "Debug Info", then hide everything > except "LogicMail", "Java Exception", "net.rim.networkapi", and > "net.rim.tcp". (you could leave it all enabled, but then the > output will be quite chatty) > > Once the event logger is set, close that screen and return to > LogicMail. Make LogicMail try to connect to your mail server > (e.g. do a "Refresh folders"). Then close/hide LogicMail and > return to the event logger. You should be able to see exactly > what's being attempted and failing. > > -Derek > > > On 06/05/2012 06:43 AM, Philippe LeCavalier wrote: >> Anyone? >> >> I'd particularly like to hear any feedback about the APN setting. >> >> Thanks, >> Phil >> >> >> On Sun, Jun 3, 2012 at 9:23 AM, Philippe LeCavalier >> <su...@pl... <mailto:su...@pl...>> wrote: >> >> Hi Derek. >> >> On Sat, Jun 2, 2012 at 2:10 PM, Derek Konigsberg >> <dko...@lo... >> <mailto:dko...@lo...>> wrote: >> >> ... >> >> Also, "the web browser works" is rarely a valid test. So >> many firewalls may let web traffic through while blocking >> other things. Also, the web browser is likely to have >> its own special bag of tricks for getting data, many of >> which may not be usable by apps like LogicMail. >> >> >> Sure but it does confirm, at least in some basic way that I >> have network connectivity. At the very least it confirms the >> wifi I'm connected to functions. >> >> So here's what I would do: >> 1) Make sure your phone has WiFi connectivity, and that >> you're not blocking outgoing connections to e-mail server >> ports >> >> >> I'm a network admin so I know what's open and what's not. >> >> 2) On the LogicMail configuration screen, scroll down to >> the Networking section, and change the connection method >> from "Auto" to "WiFi only". >> >> >> Tried both settings already. >> >> Thanks for the suggestions but this really has nothing to do >> with the network I'm connected to. I know that for certain >> because i)All the networks I'm referring to were built by me >> from the ground up and ii)LM worked on all of the networks at >> one point but not anymore. In fact, I've since returned to >> the same ones and it still doesn't work. >> >> Thought... >> I came across a post at one point(can't find it at the >> moment) that suggested I add either blackberry.net >> <http://blackberry.net> or internet.com <http://internet.com> >> to my APN settings. The original setting was blank. The same >> post suggested that if LM didn't work after entering the >> either APN settings to call your provider and ask them what >> the "Access Point Name" is for your phone...Is this setting >> even relevant? >> >> Thanks, >> Phil >> >> On 06/02/2012 10:22 AM, Philippe LeCavalier wrote: >>> Hi Guys. >>> >>> I setup LogicMail for the first time a few days ago. >>> Right of the bat LM said it failed to connect at the end >>> of the wizard and I ended up with a red x on the IMAP >>> folder. >>> >>> After much thought, I realized I had the beta installed >>> so I returned to the ota site and installed stable. That >>> fixed things -so I thought. That same day I skipped >>> through many wifi networks sending/receiving mail...It >>> was, in one word, awesome. >>> >>> Later that day I got home and I was right back where I >>> started with a red x on my root IMAP folder. So in >>> order, I rebooted the phone, deleted my account / >>> rebooted / recreated my account, deleted my account / >>> reinstalled LM / rebooted the phone / recreated my >>> account...Still the red x persisted. >>> >>> I know my Gmail settings well -I'm on Google Apps w/my >>> domain. Everytime I got the red x I tested connectivity >>> by successfully bringing up more than one web page. I >>> also did the "clear cache" button a few times and that >>> didn't help either. >>> >>> I don't have a data plan and likely never will. >>> >>> Any suggestions? >>> >>> BB OS 6.0.0.526 >>> LogicMail 2.2.0.78 >>> IMAP w/Google Apps (with us...@my... >>> <mailto:us...@my...>) >>> >>> -- >>> >>> >>> Thanks, >>> Phil >>> >>> >>> >>> >>> >>> ------------------------------------------------------------------------------ >>> Live Security Virtual Conference >>> Exclusive live event will cover all the ways today's security and >>> threat landscape has changed and how IT managers can respond. Discussions >>> will include endpoint security, mobile security and the latest in malware >>> threats.http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ >>> >>> >>> _______________________________________________ >>> Logicmail-users mailing list >>> Log...@li... <mailto:Log...@li...> >>> https://lists.sourceforge.net/lists/listinfo/logicmail-users >> >> -- >> ---------------------------- >> Derek Konigsberg >> dko...@lo... <mailto:dko...@lo...> >> ---------------------------- >> >> >> >> >> -- >> >> >> Thanks, >> Phil >> >> >> >> >> >> >> -- >> >> >> Thanks, >> Phil >> >> >> >> >> >> ------------------------------------------------------------------------------ >> Live Security Virtual Conference >> Exclusive live event will cover all the ways today's security and >> threat landscape has changed and how IT managers can respond. Discussions >> will include endpoint security, mobile security and the latest in malware >> threats.http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ >> >> >> _______________________________________________ >> Logicmail-users mailing list >> Log...@li... <mailto:Log...@li...> >> https://lists.sourceforge.net/lists/listinfo/logicmail-users > > -- > ---------------------------- > Derek Konigsberg > dko...@lo... <mailto:dko...@lo...> > ---------------------------- > > > ------------------------------------------------------------------------------ > Live Security Virtual Conference > Exclusive live event will cover all the ways today's security and > threat landscape has changed and how IT managers can respond. > Discussions > will include endpoint security, mobile security and the latest in > malware > threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ > _______________________________________________ > Logicmail-users mailing list > Log...@li... > <mailto:Log...@li...> > https://lists.sourceforge.net/lists/listinfo/logicmail-users > > > > > -- > > > Thanks, > Phil > > > > > > ------------------------------------------------------------------------------ > Live Security Virtual Conference > Exclusive live event will cover all the ways today's security and > threat landscape has changed and how IT managers can respond. Discussions > will include endpoint security, mobile security and the latest in malware > threats. http://www.accelacomm.com/jaw/sfrnl04242012/114/50122263/ > > > _______________________________________________ > Logicmail-users mailing list > Log...@li... > https://lists.sourceforge.net/lists/listinfo/logicmail-users -- ---------------------------- Derek Konigsberg dko...@lo... ---------------------------- |