Menu

Sennheiser PC8 USB working perfectly versus Sennheiser PC8.2 USB no microphone input

Slashtiger
2021-02-19
2021-02-19
  • Slashtiger

    Slashtiger - 2021-02-19

    Dear community,

    We are using Jamulus to allow choir rehearsals to continue during times of human malware (you know what I mean, I won't be saying the word here).

    I am helpint people to set up Jasmulus to work for them. I use a Mac myself, and have had absolutely no issue getting things to work. In Windows, things can be tricky when it comes to getting specific sound chips to work nicely with the ASIO4All driver. Some work nicely, some simply refuse to work. The latter group is, unfortunately, expanded greatly by Jamulus's requirement for 48kHz sampling rates (which is a little peculiar if you ask me, because, again, on a Mac, I have no issue whatsoever to get a device to work that doesn't even think of supporting those rates, it won't go over 44.1kHz — I would love to know why this value was deemed 'inferior' on Windows, but not on Mac and Linux)...

    Anyway, because of the above, we've advised choir members with issues to go and buy the Sennheiser PC8 USB headset. It works like a charm in literally just a couple of clicks, on all platforms. The strange thing is that one member bought the Sennheiser PC8.2 USB. The 8.2 is supposed to be a new version of the 8, and is substantially more expensive. Those two thigs are not important here, however.
    What matters most is that, try as I might, I cannot get her headset to work in Jamulus. i have tried default settings (obviously), but also tried enabling all combinations of settings the ASIO4All driver has to offer (Hardware buffer, force WDM to 16bit and the infamous 44.1kHz sample rate). I could simply not get it to work.
    Outside of Jamulus, in Zoom, for example, the headset works just fine. My guess is that, despite advertising in the ASIO4All driver that it can handle 48kHz, it actually can't. However, as I've said above, for some strange reason, Jamulus won't work at all with 44.1kHz on Windows. So having her try that resulted in a hard crash of Jamulus. Luckily, I managed to reverse that setting to its off state, but still we cannot get the PC8.2 to work, whilst its predecessor, the PC8, works just fine.

    Does anybody around here have an inkling as to why this might be the case? Has anyone experienced similar issues with the Sennheiser PC8.2 headset?

     
  • Slashtiger

    Slashtiger - 2021-02-19

    This may be helpful for others: after extensive fiddling around in the ASIO4All settings, we found that, for the Sennheiser PC8.2 USB headset in particular to work correctly, Hardware Buffer needs to be enabled. So, after all this, the member who purchased this headset now has working sound as well...! This problem can be marked as solved, but please leave the thread online for future reference.