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Help! I want my interface back!

2020-07-31
2020-08-01
  • Harrison Thurman

    Since I used Jamulus I have been unable to use my interface with any other program afterwards. My computer shows the interface as connected but it's not recieving any sound, including under audio devices and system settings. I have tried restarting the computer, turning the interface on and off, all sorts of disabling/enabling, uninstalling jamulus-- everything short of hard resetting my computer.

    I was sucessfully able to get a signal from my mic once, but I don't know how. I also was able to get a signal by restoring the computer to before I installed janalus, but my attempt to re-restore failed.

    Is there an easy solution I don't understand? I am running windows 10 and using a phonic helix board 18 as my interface.

     
  • Rob Durkin

    Rob Durkin - 2020-07-31

    When you setup Jamulus, if you have it configured correctly with direct monitoring disabled, you won't hear sound from your interface until you are connected to a server. So, double-check your interface and see if you can re-enable direct monitoring, see if that helps. Are you using ASIO4ALL as the audio driver, or did the interface come with it's own native driver?

     
    • Harrison Thurman

      The problem isn't that Jamulus isn't working-- it appears to be working fine with both the interface's native driver and asio4all. The problem is that after I use Jamulus I cannot access my interface with OBS, Reaper, etc.. The other software identifies the separate interface channels (they recognize the interface as on), but none of them have any signal. I only get a signal from my mic on Jamulus

       
      • Rob Durkin

        Rob Durkin - 2020-07-31

        When Jamulus is running, it will lock your interface for exclusive use. That is how ASIO drivers work, they only allow one device at a time to access the hardware. I would try closing Jamulus, then opening another app like Reaper, go into Options and then Devices, and verify that it is using the correct device, then try adding a track and assigning one of the interface inputs to the track, arm the track for recordng, and see if it works.

         
        • Harrison Thurman

          Yes I have done all of that with multiple programs-- other software recognizes the interface but doesnt recieve a signal. Restarting and uninstalling Jamulus doens't fix the problem. I would assume its a problem with the driver or ASIO

           
  • Harrison Thurman

    I figured out a workaround-- if I uninstall and reinstall the interface itself, everything returns to normal. You can see from the photo I posted

    This still doesn't explain why I couldn't get a signal from my interface. Anybody know why this was happening? So I don't have to uninstall and reinstall the device + driver(?) every time I use Jamulus.

     
  • Harrison Thurman

    photo

     

    Last edit: Harrison Thurman 2020-08-01