Definitions

• Definitions

Definitions

Item	Description
Department	A general functional area of the organisation e.g. IT, HR, Marketing etc. This may or may not correspond to actual "departments" within the organisation structure.
Unit	An area of a department where actual work is done e.g. a Systems Support Unit in an IT department or a Recruitment Unit in a HR department.
Management Level	An indication of the management responsibilities of a user. M0 users are users with no management responsibilities. These users are the ones who carry out tasks. M1 represents immediate supervisors or the first level of managers who are the heads of units and are responsible for assigning tasks within a unit. M2 represents any management levels above unit heads.
Request	An item of work that you need done, but that someone else in the organisation is going to do
Responsibility	An item of work that is being done by someone else, but which you are responsible for e.g. something being done by an individual or entity outside the organisation, or for unit heads, all the work items being done by people in their units.