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Reporting issues

Bogdan Drozdowski

Any defects or issues can be reported by e-mail or in the SourceForge project defect manager.

Any improvement suggestions can be reported by e-mail or in the SourceForge project ticket manager.

To report build or installation problems, include:

  • the name of your system and your Java version,
  • any error messages that the installer presents, if any,
  • any other information that you think could lead to solving the problem.

To report usage problems, include:

  • all the above things you include when reporting installation problems,
  • information which functionality the problem is in,
  • the jymag.log file, if any was generated in the application's directory,
  • information whether you tried another phone, if possible, and whether it worked,
  • information whether you tried another file, if possible, and whether it worked,
  • information whether you tried another Java version, if possible, and whether it worked,
  • (if the problem is with an input file) if possible, the whole input file or a minimalistic input file that causes the problem to show up,
  • any other information that you think could lead to solving the problem.

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