RE: [jffnms-users] Cannot Create Journal or Acknoledge Alarms

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Hi Rob,

Are you sure you are not being cougth by the refresh?

If you clik on a blinking alarm the refresh will stop
and you could write the subject and the description
(be sure New journal is selected) and then click on
ACK...  it should take a few seconds and then you will
be back to the events screend, but the drop-down in
journals will list the new journal a you will be able
to click in "View" to see which events are in that
journal.. or add a new description to the journal
clicking in ack again.

I dont think this is a DB problem.

Javier 
--- "Laidlaw, Rob" <rla...@en...> wrote:
> I do the steps you describe in the last paragraph, I
> select 2 alarms, add a subject, and click on ack,
> and it comes back to the same screen with the alarms
> still there, and no journal entry created.  I was
> thinking that maybe something with the DB, but I
> have no clue what?  Thanks
> 
> Rob
> 
> -----Original Message-----
> From: Javier Szyszlican [mailto:js...@ya...]
> Sent: Friday, January 17, 2003 12:52 PM
> To: Laidlaw, Rob; jff...@li...
> Subject: Re: [jffnms-users] Cannot Create Journal or
> Acknoledge Alarms
> 
> 
> Hi Rob,
> 
> Alarms are the boxes in the Interfaces Screen...
> alarms are events understood by JFFNMS... if you
> need
> a report use the Administration->Repots->State
> repots.
> 
> the Add to a ticket option requires you to create a
> module for you TT system... JFFNMS only creates
> Journals (collections of events with a description
> of
> the issue).
> 
> To add a journal you need to select a few events,
> then
> put on a subject, a description and click on
> Acknolwge. 
> 
> 
> Javier 
> --- "Laidlaw, Rob" <rla...@en...>
> wrote:
> > I have TONS of alarms that I cannot ackknowledge
> or
> > add to a ticket.  I cannot create a Journal to add
> > them too.  Under admin, reports, journal -  I
> click
> > Add and nothing happens.  I am running in Win2k,
> > with mysql 3.23.54, php 4.3.0, rrdtool 1.0.38, and
> > jffnms 0.6.  I can do everything else, but the
> > alarms.  Suggestions?
> > 
> > Thanks
> > 
> > Robert Laidlaw
> > EnvestnetPMC
> > rla...@en...
> > 
> > 
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> Disclaimer - 01/17/2003
> This information in this email is confidential and
> may be legally privileged. It is intended solely for
> ja...@sz...,
> jff...@li....  Access to this
> Internet email by anyone else is unauthorized.
> 
> EnvestnetPMC, Inc. does not accept time-sensitive
> transactional messages, including orders to buy and
> sell securities, account allocation instructions, or
> any other instructions affecting a client account,
> via e-mail.  
> 
> If you are not the intended recipient of this email,
> any disclosure, copying, or distribution of it is
> prohibited and may be unlawful.  If you have
> received this email in error, please notify the
> sender and immediately and permanently delete it and
> destroy any copies of it that were printed out. 
> When addressed to our clients, any opinions or
> advice contained in this email is subject to the
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