#2318 iTop updates the ticket from the different emails.

[pooja hirpara]

iTop 2.7.7

iTOP-jb-mail-to-automation-12012023

There are 3 different emails from the same caller.
Ideally it should create 3 different iTop tickets from those separate emails.

However, it just create one ticket (R-123456) from the first email and updates/adds the next 2 emails into the previous iTop ticket (R-123456) public log.

Please provide your thoughts what could cause these?