iTop - IT Service Management & CMDB / Tickets / #2223 User Request - Content of the Solution filed when Automatically closed request

#2223 User Request - Content of the Solution filed when Automatically closed request

Milestone: Future release

Status: accepted

Owner: Pierre Goiffon

Labels: None

Resolution:

Component: User Interface

Priority: Cosmetic

Version: 3.1.0

Type: defect

Updated: 2024-02-28

Created: 2024-01-29

Creator: Pavel Stetina

Private: No

Hello,

when iTop automatically close a user request Solution field contains URL with some program code.

Version 3.0.3 is ok.

Thx

1 Attachments

obrázek_2024-01-29_101105718.png

Discussion

Pierre Goiffon - 2024-01-29

Hello,
Can you detail how was made the automatic closing ? (I suppose using a Combodo extension, can you say which one and with which configuration ?)
Also can you check in the DB what is the real field value persisted ?

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Pierre Goiffon - 2024-01-29

status: new --> more-info-needed

assigned_to: Pierre Goiffon
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Pavel Stetina - 2024-01-31

Hello.

I try it at our test (3.1.0) and dev (lates version), both instances have the same problem: when the parental request or incident is resolved. After the parent incident/request is resolved, the child incident/request is automatically resolved and the Solution filed contains URL with some code.

This is a native function of iTop.

Pavel

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Pavel Stetina - 2024-01-31

Print screen with DB record

Last edit: Pavel Stetina 2024-01-31

obrázek_2024-01-31_165828376.png

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Pavel Stetina - 2024-02-20

Hello,

do You need any other information?

Pavel

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Pavel Stetina - 2024-02-23

Hello,

the problem is probably in this file: iTop/sources/Service/SummaryCard/SummaryCardService.php

Pavel

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Pierre Goiffon - 2024-02-28

status: more-info-needed --> accepted

Milestone: Unassigned --> Future release
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Pierre Goiffon - 2024-02-28

Hello,
Just reproduce the issue, thanks for the report !
I've added a bug in our internal system, reference is N°7295, it should be planned in the coming weeks.

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