iTop - IT Service Management & CMDB / Tickets / #2104 Safari submenu bug

Pierre Goiffon - 2022-08-29

Hello, is this the problem you submited in the forums [fc97ec4a10] ?

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Last edit: Pierre Goiffon 2022-08-30

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- Marc Berg - 2022-08-29
  
  Hey,
  
  Yes that’s it. I create a ticket, you said.
  
  Kind regards
  Marc Berg
  IT-System-Kaufmann
  Geschäftsführer | Logics - Think about IT
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  Am 29.08.2022 um 14:48 schrieb Pierre Goiffon pgoiffon@users.sourceforge.netamp#112;amp#103;amp#111;amp#105;amp#102;amp#102;amp#111;amp#110;amp#64;amp#117;amp#115;amp#101;amp#114;amp#115;amp#46;amp#115;amp#111;amp#117;amp#114;amp#99;amp#101;amp#102;amp#111;amp#114;amp#103;amp#101;amp#46;amp#110;amp#101;amp#116;:
  
  Hello, is this the problem you submited in the forms [fc97ec4a10]https://sourceforge.net/p/itop/discussion/itop-hub/thread/fc97ec4a10/ ?
  
  [tickets:#2104]https://sourceforge.net/p/itop/tickets/2104/ Safari submenu bug
  
  Status: new
  Milestone: 3.0.1
  Created: Sun Aug 28, 2022 09:56 PM UTC by Marc Berg
  Last Updated: Sun Aug 28, 2022 09:56 PM UTC
  Owner: nobody
  
  safari menu bug
  safari latest version
  submenu are in background on the right site
  community ticket created
  
  Sent from sourceforge.nethttp://sourceforge.net because you indicated interest in https://sourceforge.net/p/itop/tickets/2104/
  
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  Tickets: ~~#2104~~
  
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- Pierre Goiffon - 2022-08-30
  
  Yes that’s it. I create a ticket, you said.
  
  No I didn't mean to say that ! What made you think I did ?
  On the contrary I wrote we don't support Safari and won't spend time fixing this bug. I'm closing this ticket, sorry.
  
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  - Pierre Goiffon - 2022-08-30
    
    Now most people in the world have a mac and use Safari for that very reason. This hint should be for you to at least narrow down the error. It's very strange that you don't care.
    
    We do care...
    But as I said :
    
    We never list Safari as a supported browser
    
    Combodo is a small company with a limited set of resources
    
    We try as most as we can to stick to web standards so that iTop can be usable on as much platform as possible. But sometimes we get strange behaviors like here...
    Unfortunately we cannot afford to test each version on every browser... Fixing one qualified bug is a one time investment, but adding a browser to the supported browsers list means changing all the qualification and testing chain !
    
    You can code a fix and submit it as a pull request - for example last year we reviewed and merged 34 PR submitted by our community.
    Or if you have a budget you can also contact Combodo sales team to sponsor a fix, or even sponsor adding Safari as a supported browser.
    
    Regards
    
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Pierre Goiffon - 2022-08-29

status: new --> more-info-needed

assigned_to: Pierre Goiffon
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Pierre Goiffon - 2022-08-30

status: more-info-needed --> closed

Resolution: --> Won't fix
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- Marc Berg - 2022-08-30
  
  Hey,
  OK. I do not understand that and your reaction. everything else makes no sense. Now most people in the world have a mac and use Safari for that very reason. This hint should be for you to at least narrow down the error. It's very strange that you don't care.
  
  in the past there have never been any problems with safari
  
  Kind regards
  Marc Berg
  
  IT-System-Kaufmann
  
  Geschäftsführer | Logics - Think about IT
  
  [https://cdn2.hubspot.net/hubfs/53/tools/email-signature-generator/icons/phone-icon-2x.png]
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  www.logics-it.com<file: www.logics-it.com="">
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  Rüttenscheider Str. 74a, 45130 Essen<x-apple-data-detectors: 5="">
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  [instagram]https://www.instagram.com/logicsit/</x-apple-data-detectors:></file:></tel:015122222666></tel:020187917843>
  
  Am 30.08.2022 um 09:19 schrieb Pierre Goiffon pgoiffon@users.sourceforge.net:
  
  status: more-info-needed --> closed
  
  Resolution: --> Won't fix
  
  [tickets:#2104]https://sourceforge.net/p/itop/tickets/2104/ Safari submenu bug
  
  Status: closed
  Milestone: 3.0.1
  Created: Sun Aug 28, 2022 09:56 PM UTC by Marc Berg
  Last Updated: Tue Aug 30, 2022 07:18 AM UTC
  Owner: Pierre Goiffon
  
  safari menu bug
  safari latest version
  submenu are in background on the right site
  community ticket created
  
  Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/itop/tickets/2104/
  
  To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
  
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  Tickets: ~~#2104~~
  
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Pierre Goiffon - 2022-09-28

Lars proposed a PR, it will be reviewed next month : https://github.com/Combodo/iTop/pull/340

👍
1

Last edit: Pierre Goiffon 2022-09-28

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Pierre Goiffon - 2022-11-08

PR was accepted and merged in 2dccedf
Will be available in next 3.1.0

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Pierre Goiffon - 2022-11-08

Resolution: Won't fix --> Fixed

Version: 3.0.1 --> 3.1.0
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Pierre Goiffon - 2023-03-17

As a reference, corresponding Combodo ticket reference : N°5703

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Andreas Lysek - 2023-03-17

It seems the menu problem does not only occur in Safari browser. I use an iPad Pro 3rd Gen with iPad OS 16.3. I installed the Firefox browser Version 111.0.

We use iTop Version 3.0.2.

Bildschirmfoto 2023-03-17 um 10.21.17.png

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- Pierre Goiffon - 2023-03-17
  
  Due to Apple policy, Firefox on iOS uses the same engine as Safari : WebKit, this explains why you're seeing the same bug.
  
  Reference https://en.wikipedia.org/wiki/Firefox
  
  However, as with all other iOS web browsers, the iOS version uses the WebKit layout engine instead of Gecko due to platform requirements.
  
  Anyway you may try to implement the fix in your iTop instance directly ? Check the PR merge commit.
  
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  - Andreas Lysek - 2023-03-20
    
    Thank you for this information!
    
    The fix seems to work, thanks a lot :)
    
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    - Safranek Jaroslav - 2023-04-17
      
      Hi,
      
      How use you this FIX?
      I try add FIX to css/backoffice/_shame.scss, but it donesn't work.
      
      Thanks
      
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      - Pierre Goiffon - 2023-04-18
        
        Hello,
        The SCSS file needs to be compiled to CSS.
        To do that, delete all main.css files in env-production/branding/themes/ subdirectories : on next page load the theme CSS file will be generated again.
        
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        Safranek Jaroslav - 2023-04-20
        
        Thanks, now it works.
        
        🎉
        1
        
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  - Pierre Goiffon - 2023-03-20
    
    Thanks for the feedback !
    
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#2104 Safari submenu bug

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