Subject: [itop:tickets] #1560 Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
To: "Ticket 1560" 1560@tickets.itop.p.re.sourceforge.net
Date: Tuesday, April 10, 2018, 5:56 PM
[tickets:#1560]
Failed to create a ticket for the incoming email 157 (299),
reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by
Majid
Last Updated: Tue Apr 10, 2018 12:56 PM
UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157
(299), reason: exception: Failed to reload object of class
'CMDBChange', id = -1
I am using Mail to ticket automation Version: 3.0.11 extension. problem is when i run php.cron job it is unable to create tickets from email because of the above mentioned error. configuration file is attached. Please help me i m badly stucked. I have to Deploy Production Environment for iTOP working with email extension. today is the last day.
RegardsMajid Ali
On Wednesday, April 11, 2018, 12:48:26 PM GMT+5, Pierre Goiffon <pgoiffon@users.sourceforge.net> wrote:
Hello, please provide the corresponding log...
[tickets:#1560] Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by Majid
Last Updated: Tue Apr 10, 2018 12:56 PM UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
Subject: [itop:tickets] Re: #1560 Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
To: 1560@tickets.itop.p.re.sourceforge.net
Date: Thursday, April 12, 2018, 3:57 PM
I am using Mail to
ticket automation Version: 3.0.11 extension. problem is when
i run php.cron job it is unable to create tickets from email
because of the above mentioned error. configuration file is
attached. Please help me i m badly stucked. I have to Deploy
Production Environment for iTOP working with email
extension. today is the last day.
RegardsMajid Ali
On
Wednesday, April 11, 2018, 12:48:26 PM GMT+5, Pierre Goiffon pgoiffon@users.sourceforge.net wrote:
Hello, please provide the corresponding log... [tickets:#1560]
Failed to create a ticket for the incoming email 157 (299),
reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by Majid
Last Updated: Tue Apr 10, 2018 12:56 PM UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157
(299), reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Sent from sourceforge.net because you indicated interest
in https://sourceforge.net/p/itop/tickets/1560/
To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
[tickets:#1560]
Failed to create a ticket for the incoming email 157 (299),
reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by
Majid
Last Updated: Wed Apr 11, 2018 07:48 AM
UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157
(299), reason: exception: Failed to reload object of class
'CMDBChange', id = -1
No need to create 3 tickets for the same issue.
We asked you for the log file located on itop/log/error.log, we hope that this file contains a more explicit information as the error message that you have can have a lot of various root causes.
But the cases I am aware of are related to Data synchronization, which is not your case, so it must be something else. In addition, I would recommand you to remove passwords from Configuration file before posting it here...
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
On Tuesday, April 17, 2018, 12:45:01 PM GMT+5, vdumas <cisou@users.sourceforge.net> wrote:
No need to create 3 tickets for the same issue.
We asked you for the log file located on itop/log/error.log, we hope that this file contains a more explicit information as the error message that you have can have a lot of various root causes.
But the cases I am aware of are related to Data synchronization, which is not your case, so it must be something else. In addition, I would recommand you to remove passwords from Configuration file before posting it here...
[tickets:#1560] Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by Majid
Last Updated: Wed Apr 11, 2018 07:48 AM UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
The error seems to be located in \MailInboxesEmailProcessor::ProcessMessage in the combodo-email-synchro module.
You can try to reset the email status (in the incoming mailbox, mailbox content tab). This will remove the EmailReplica object which might contain invalid datas.
If it still don't work, try adding some more logs in the code (self::Trace() calls)
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Any update?
RegardsMajid Ali
On Tue, 4/10/18, Majid majid-ali@users.sourceforge.net wrote:
Subject: [itop:tickets] #1560 Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
To: "Ticket 1560" 1560@tickets.itop.p.re.sourceforge.net
Date: Tuesday, April 10, 2018, 5:56 PM
[tickets:#1560]
Failed to create a ticket for the incoming email 157 (299),
reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by
Majid
Last Updated: Tue Apr 10, 2018 12:56 PM
UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157
(299), reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Sent from sourceforge.net because you indicated interest
in https://sourceforge.net/p/itop/tickets/1560/
To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
Related
Tickets: #1560
Hello, please provide the corresponding log...
I am using Mail to ticket automation Version: 3.0.11 extension. problem is when i run php.cron job it is unable to create tickets from email because of the above mentioned error. configuration file is attached. Please help me i m badly stucked. I have to Deploy Production Environment for iTOP working with email extension. today is the last day.
RegardsMajid Ali
Hello, please provide the corresponding log...
[tickets:#1560] Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by Majid
Last Updated: Tue Apr 10, 2018 12:56 PM UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/itop/tickets/1560/
To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
Related
Tickets: #1560
Support,
Any update?
RegardsMajid Ali
On Thu, 4/12/18, Majid majid-ali@users.sourceforge.net wrote:
Subject: [itop:tickets] Re: #1560 Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
To: 1560@tickets.itop.p.re.sourceforge.net
Date: Thursday, April 12, 2018, 3:57 PM
I am using Mail to
ticket automation Version: 3.0.11 extension. problem is when
i run php.cron job it is unable to create tickets from email
because of the above mentioned error. configuration file is
attached. Please help me i m badly stucked. I have to Deploy
Production Environment for iTOP working with email
extension. today is the last day.
RegardsMajid Ali
On
Wednesday, April 11, 2018, 12:48:26 PM GMT+5, Pierre Goiffon
pgoiffon@users.sourceforge.net wrote:
Hello, please provide the corresponding log...
[tickets:#1560]
Failed to create a ticket for the incoming email 157 (299),
reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by Majid
Last Updated: Tue Apr 10, 2018 12:56 PM UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157
(299), reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Sent from sourceforge.net because you indicated interest
in https://sourceforge.net/p/itop/tickets/1560/
To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
[tickets:#1560]
Failed to create a ticket for the incoming email 157 (299),
reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by
Majid
Last Updated: Wed Apr 11, 2018 07:48 AM
UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157
(299), reason: exception: Failed to reload object of class
'CMDBChange', id = -1
Sent from sourceforge.net because you indicated interest
in https://sourceforge.net/p/itop/tickets/1560/
To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
Related
Tickets: #1560
No need to create 3 tickets for the same issue.
We asked you for the log file located on itop/log/error.log, we hope that this file contains a more explicit information as the error message that you have can have a lot of various root causes.
But the cases I am aware of are related to Data synchronization, which is not your case, so it must be something else. In addition, I would recommand you to remove passwords from Configuration file before posting it here...
Attached herewith is Error log
RegardsMajid Ali
No need to create 3 tickets for the same issue.
We asked you for the log file located on itop/log/error.log, we hope that this file contains a more explicit information as the error message that you have can have a lot of various root causes.
But the cases I am aware of are related to Data synchronization, which is not your case, so it must be something else. In addition, I would recommand you to remove passwords from Configuration file before posting it here...
[tickets:#1560] Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
Status: new
Milestone: 2.4.0
Created: Tue Apr 10, 2018 12:56 PM UTC by Majid
Last Updated: Wed Apr 11, 2018 07:48 AM UTC
Owner: Romain Quetiez
Failed to create a ticket for the incoming email 157 (299), reason: exception: Failed to reload object of class 'CMDBChange', id = -1
Sent from sourceforge.net because you indicated interest in https://sourceforge.net/p/itop/tickets/1560/
To unsubscribe from further messages, please visit https://sourceforge.net/auth/subscriptions/
Related
Tickets: #1560
The error seems to be located in \MailInboxesEmailProcessor::ProcessMessage in the combodo-email-synchro module.
You can try to reset the email status (in the incoming mailbox, mailbox content tab). This will remove the EmailReplica object which might contain invalid datas.
If it still don't work, try adding some more logs in the code (self::Trace() calls)