Basically, in our test environments, I found out that the graphical representation is empty.
You'll see in the preceding post that i did a fresh install of iTop 3.0.0 with only the datacenter contribution and the trouble was here.
To be totaly sure (well : almost totally sure. I'm too old to be totaly sure ;) ) that this is not related to our environment, I did the same test on a more conventional system. Same problem.
My bad, from your previous thread I thought that the entire graphical tab was not displaying, not only the elements within the rack.
Your initial thought was the right one, in 3.0.0-beta5, the qTip lib which is used for the tooltips, is no longer present. This will be fixed in the 3.0 compatible version (I'll add it to the thread on GitHub).
In the meantime, you can set the "compatibility.include_deprecated_js_files" config. param. to "true" (see here).
Hope this helps,
Guillaume
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi,
I create this dedicated thread after a discussion started in this thread :
https://sourceforge.net/p/itop/discussion/itop-beta/thread/48694fc959/
Basically, in our test environments, I found out that the graphical representation is empty.
You'll see in the preceding post that i did a fresh install of iTop 3.0.0 with only the datacenter contribution and the trouble was here.
To be totaly sure (well : almost totally sure. I'm too old to be totaly sure ;) ) that this is not related to our environment, I did the same test on a more conventional system. Same problem.
Here are the 'support informations' of this test bed :
~~~
===== begin =====
iTopVersion: 3.0.0-beta5
iTopBuild: 8216
iTopBuildDate: 2021-10-12 18:30:41
DataModelVersion: 3.0.0-beta5
MySQLVersion: 10.3.8-MariaDB
PHPVersion: 7.4.13
OSVersion: Linux
WebServerVersion: Apache
PHPModules: Core, date, libxml, openssl, pcre, zlib, bcmath, bz2, calendar, ctype, curl, dom, hash, fileinfo, filter, ftp, gd, gettext, gmp, SPL, iconv, intl, json, ldap, mbstring, session, standard, pcntl, mysqlnd, PDO, pdo_mysql, pdo_pgsql, pgsql, Phar, posix, pspell, Reflection, mysqli, SimpleXML, soap, sockets, exif, sysvmsg, sysvsem, sysvshm, tokenizer, xml, xmlreader, xmlrpc, xmlwriter, xsl, zip, cgi-fcgi, Zend OPcache
ItopSetting/cron_max_execution_time: 600
ItopSetting/timezone: Europe/Paris
PHPSetting/memory_limit: 512M
PHPSetting/max_execution_time: 600
PHPSetting/upload_max_filesize: 45M
PHPSetting/post_max_size: 50M
MySQLSetting/max_allowed_packet: 104857600
MySQLSetting/key_buffer_size: 134217728
MySQLSetting/query_cache_size: 1048576
MySQLStatus/Key_read_requests: 314
MySQLStatus/Key_reads: 9
InstallDate: 2021-10-18 11:00:16
InstallPath: /www/lapdevglpi.sacem.fr/http/htdocs/glpi/itopt/
---- Installation choices ----
InstalledExtension/itop-config-mgmt-core/3.0.0-beta5
InstalledExtension/itop-config-mgmt-datacenter/3.0.0-beta5
InstalledExtension/itop-config-mgmt-end-user/3.0.0-beta5
InstalledExtension/itop-config-mgmt-storage/3.0.0-beta5
InstalledExtension/itop-config-mgmt-virtualization/3.0.0-beta5
InstalledExtension/itop-service-mgmt-enterprise/3.0.0-beta5
InstalledExtension/itop-ticket-mgmt-none/3.0.0-beta5
InstalledExtension/itop-change-mgmt-none/3.0.0-beta5
InstalledExtension/molkobain-datacenter-view/1.8.0 (Extension)
---- Actual modules installed ----
InstalledModule/authent-cas: 3.0.0
InstalledModule/authent-external: 3.0.0
InstalledModule/authent-ldap: 3.0.0
InstalledModule/authent-local: 3.0.0
InstalledModule/combodo-db-tools: 3.0.0
InstalledModule/itop-attachments: 3.0.0
InstalledModule/itop-backup: 3.0.0
InstalledModule/itop-config: 3.0.0
InstalledModule/itop-files-information: 3.0.0
InstalledModule/itop-portal-base: 3.0.0
InstalledModule/itop-profiles-itil: 3.0.0
InstalledModule/itop-sla-computation: 3.0.0
InstalledModule/itop-structure: 3.0.0
InstalledModule/itop-tickets: 3.0.0
InstalledModule/itop-welcome-itil: 3.0.0
InstalledModule/molkobain-handy-framework: 1.6.0
InstalledModule/molkobain-newsroom-provider: 1.1.0
InstalledModule/itop-config-mgmt: 3.0.0
InstalledModule/itop-core-update: 3.0.0
InstalledModule/itop-datacenter-mgmt: 3.0.0
InstalledModule/itop-endusers-devices: 3.0.0
InstalledModule/itop-hub-connector: 3.0.0
InstalledModule/itop-service-mgmt: 3.0.0
InstalledModule/itop-storage-mgmt: 3.0.0
InstalledModule/itop-virtualization-mgmt: 3.0.0
InstalledModule/molkobain-console-tooltips: 1.1.2
InstalledModule/molkobain-datacenter-view: 1.8.0
InstalledModule/itop-bridge-cmdb-ticket: 3.0.0
InstalledModule/itop-bridge-virtualization-storage: 3.0.0
===== end =====
~~~
Next (and probably last) test :
Same thing with iTop 3.0.0 beta 4. And, if working, update in beta5.
Pascal
OK, on the same environment, graphical view is working with iTop 3.0.0 beta 4.
Well, I did an update (trough the "Application Upgrade" menu) and the rack view is empty again.
Guillaume, I think that is now up to you ;)
Thanks,
Pascal
Hello Pascal,
My bad, from your previous thread I thought that the entire graphical tab was not displaying, not only the elements within the rack.
Your initial thought was the right one, in 3.0.0-beta5, the qTip lib which is used for the tooltips, is no longer present. This will be fixed in the 3.0 compatible version (I'll add it to the thread on GitHub).
In the meantime, you can set the "compatibility.include_deprecated_js_files" config. param. to "true" (see here).
Hope this helps,
Guillaume
Hi Guillaume,
Thank you for this (intermediate) solution, it works now :)
Pascal