hi, I create a free instance saas with itop-saas. I created my teams and now I want to map my subcategories to team.
How can I map subcategories to teams ? when I create a new request and next I assign the ticket I have a window where Team and User must be fill (List of team is empty)
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There is no delivery model on Team version.
So when you click on assign you have to first choose the agent.
The team will be the agent's Team.
Do you want a Demo? You can book a free tour here: https://combodo.agilucs.fr/meet/lucachevrier
Best regards.
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
hi, I create a free instance saas with itop-saas. I created my teams and now I want to map my subcategories to team.
How can I map subcategories to teams ? when I create a new request and next I assign the ticket I have a window where Team and User must be fill (List of team is empty)
Hello,
There is no delivery model on Team version.
So when you click on assign you have to first choose the agent.
The team will be the agent's Team.
Do you want a Demo? You can book a free tour here: https://combodo.agilucs.fr/meet/lucachevrier
Best regards.