Hi!
I have created a new portal to be used by a new user, I need to allow that
user to create new requirements and incidents, however it does not allow me
to create incidents because when trying to open the incident form it loads
the requirements data. This happens only in the new portal, since in the
user portal there is no problem with this. I hope you can guide me to solve
this. Thank you in advance and I will gladly receive your answers.
Attachment captures the data it uploads. [image: image.png] [image: image.png]
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Iván Riveros G.
Hello,
No scopes defines for either Requirement or Incident classes, is this normal ?
Also, can you describe more precisely the behavior ? You said " when trying to open the incident form it loads the requirements data" ?
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hello!
1. Which scopes should I define?
2. I mean that when I open the incident form it does not load the data correctly, it brings the data as if it were located in the requirements form
If you would like to refer to this comment somewhere else in this project, copy and paste the following link:
Hi!
I have created a new portal to be used by a new user, I need to allow that
user to create new requirements and incidents, however it does not allow me
to create incidents because when trying to open the incident form it loads
the requirements data. This happens only in the new portal, since in the
user portal there is no problem with this. I hope you can guide me to solve
this. Thank you in advance and I will gladly receive your answers.
Attachment captures the data it uploads.
[image: image.png]
[image: image.png]
--
Iván Riveros G.
Hello,
Can you share your customization module code ? Using a site like github, bitbucket or similar would be ideal
Of course, this is the link https://github.com/IvanRiveros19/portal-prueba-itop/blob/main/datamodel.mi-portal.xml
Hello,
No scopes defines for either Requirement or Incident classes, is this normal ?
Also, can you describe more precisely the behavior ? You said " when trying to open the incident form it loads the requirements data" ?
Hello!
1. Which scopes should I define?
2. I mean that when I open the incident form it does not load the data correctly, it brings the data as if it were located in the requirements form
Hello,
Sorry it took me 4 months to answer...
About scopes, take a look at : Changing what can be seen on Portal [iTop Documentation]