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Facing an error while installing an extension using itop hub

2023-10-09
2023-11-10
  • Rohit Kushwaha

    Rohit Kushwaha - 2023-10-09

    Hi,

    i hope you are doing well. i just want to inform that i am facing an error while i am going to install the an plugin "PowerBI" using iTop hub. when i try to deployed the extension after some time its give me an error like " Error detected during deployment ! iTop configuration has not been modified "

    can anyone help me out fromt this kind of error.

    for just information my itop deployed in linux machine and the permission of the Configuration file is read only.
    -r--r------.

    is that is the proble for the error which i am getting or someting else i have to check.

    for you referance i am attaching the error snapshot .

    waiting for you reply

    thank in advance.

    Regards,
    Rohit Kushwaha

     
  • Pierre Goiffon

    Pierre Goiffon - 2023-11-10

    Hello,
    Your conf file should stay read only : it's iTop business to change to write permission when it needs to.
    The error states that it wasn't able to remove a file in /data/cache-production
    Check the documentation on Directories write permissions
    Also, check which user is used for cron.php ? See Scheduling on Linux

     

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