Adding CIs to Tickets via rest api

[isaac]

Hi, I would like to create tickets via the rest api. It works in general, but I do not see how to add CIs to the ticket. Here is what I have:

json_request = {
'operation': 'core/create',
'class': 'RoutineChange',
'output_fields': 'ref, title',
'fields': {
    'org_id': 'SELECT Organization WHERE name = "My org"',
    'title' : 'Deploy plugin for Foobar',
    'description': 'Deploy plugin as defined in xzy.',
      },
'comment': 'created automatically by script'
}

(this is python which will be converted to json).

How can I add CIs to the ticket via rest api? Also, how can I assign an agent?

[Jaime Valero]

Hi Isaac :

To link CI's to a ticket, you should create objects of class lnkFunctionalCIToTicket.
I do not use the api rest to create objects, but I think it very similar to the json you printed.

Also, to assign an agent, I think you should use an operation of type 'core/update'.

Good luck. Regards

[stade13]

In the first, you can receive your ci:

            $aOperations = array(
                    array(
                    'operation' => 'core/get', // operation code
                    'class' => 'FunctionalCI',
                    'key' => 'SELECT FunctionalCI WHERE id = 1',
                    'output_fields' => 'id, name', // list of fields to show in the results (* or a,b,c)
                    )
            );

After add result in your array

json_request = {
'operation': 'core/create',
'class': 'RoutineChange',
'output_fields': 'ref, title',
'fields': {
'org_id': 'SELECT Organization WHERE name = "My org"',
'title' : 'Deploy plugin for Foobar',
'description': 'Deploy plugin as defined in xzy.',
'functionalcis_list' => $functionalCi,

  },

'comment': 'created automatically by script'
}

[isaac]

Hi Jaime,

cool, that helped, thank you!
For the assignment, its actually an operation of type 'core/apply_stimulus'.

I have attached an example python script, which creates a RoutineChange, adds a CI and assigns it to an agent, Supervisor and Manager. If anyone feels this could be usefull to them, feel free to use it.

[Denis]

I'm pretty sure you can create the RoutineChange and assign CIs to it in one operation. I have to double-check the syntax, but you may try something like:

json_request = {
'operation': 'core/create',
'class': 'RoutineChange',
'output_fields': 'ref, title',
'fields': {
    'org_id': 'SELECT Organization WHERE name = "My org"',
    'title' : 'Deploy plugin for Foobar',
    'description': 'Deploy plugin as defined in xzy.',
    'functionalcis_list' => [
            { functionalci_id: 'SELECT FunctionalCI WHERE id= 42' },
            { functionalci_id: 'SELECT FunctionalCI WHERE id= 57' },
            { functionalci_id: 'SELECT FunctionalCI WHERE name= "foo"' },
        ],
      },
'comment': 'created automatically by script'
}

[Jaime Valero]

Hi Isaac:

Thank you for the script. It is very useful for me to have an example!.

Regards