Failed to initialize the mailbox: xxxx@gmail.com. Reason: Cannot login using xxxx@gmail.com with pwd: xxxx

[Vanesa M.]

Hi,

I am trying to configure de Ticket Creation from eMails extension, I have installed the extension package, an I have configured Standard Mail Inbox in the administrative tools, but I get the next error:

Failed to initialize the mailbox: xxxx@gmail.com. Reason: Cannot login using xxxx@gmail.com with pwd: xxxx

I don´t know what I have to do. I need your help.

Thanks in advanced.

[dlp]

What is your mail configuration? I guess the problem is related with the port used and ssl enabled or not.

[Marat Isyanov]

Hello, I have same problem.

I am using pop3 with account on office 365. Can you please advice what is wrong? Is there any way to enable SSL for using port 995?

If i use this port, it just keep connecting forever... on 110 port, it says that failed to initialize the mailbox: xxx@ccc.com . Reason: Cannot login using xxx@ccc.com with pwd:...

But i am able to connect with same setting with my phone mail client.

[dlp]

You can edit the code of the extention in order to force SSL connection and port.
I have made the change in my case to put on the interface the SSL option and the port.

[Marat Isyanov]

Thanks. But what do i need to change? do you have any edited code? so i can change it for settings i need?

[Marat Isyanov]

well, I've solved this problem other way. used my old exchange server account, and just configured forwarding from new account on office365 to exchange account.

[dlp]

I will provide it on my account on sourceforge, I just need time to clean it.

[David Lee]

Any updates?

[dlp]

I put the module online, i make it .
https://sourceforge.net/projects/itopmodules
Don't forget to make a backup of your installation before trying this one.

I will try to make it more clean if I had some time.

[David Lee]

Hmm, still no luck. What could be wrong?

POP3 - with net/socket.php in the same folder

Failed to initialize the mailbox: support@getdsm.com. Reason: Cannot connect to outlook.office365.com on port 995

The mailbox is empty

IMAP

Failed to initialize the mailbox: support@getdsm.com. Reason: Cannot connect to IMAP server: '{outlook.office365.com:993/imap/ssl/novalidate-cert}Inbox', with credentials: 'support@getdsm.com'/'XXXXX'

The mailbox is empty

Warning: imap_open(): Couldn't open stream {outlook.office365.com:993/imap/ssl/novalidate-cert}Inbox in /home/supportgetdsm/public_html/env-production/combodo-email-synchro/model.email-synchro.php on line 484
Array ( [0] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [1] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [2] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [3] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [4] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [5] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [6] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [7] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [8] => Can't connect to outlook-nameast.office365.com,993: Connection timed out [9] => Can't connect to outlook-nameast.office365.com,993: Connection timed out )

[dlp]

Options seems correct...
Did you try to access outlook.office365.com from your server?
Does your server have internet access? Maybe you have a restriction from a firewall?

[David Lee]

Ya, looks like there something with the server. Not sure what the issue could be.
The server has internet access and the ports should be open.

Defiantly the server, because I was able to get it to work on WAMP with the code below.
Any ideas?

For testing, I even use the code below:

// Connect to O365
$imapPath = '{outlook.office365.com:993/imap/ssl}INBOX';
$username = 'EMAIL@domain.com';
$password = 'xxxxx';

// try to connect
$inbox = imap_open($imapPath,$username,$password,NULL,1) or die('Cannot connect to O365: ' . print_r(imap_errors()));

// search and get unseen emails, function will return email ids
$emails = imap_search($inbox,'UNSEEN');

$output = '';

foreach($emails as $mail) {
$headerInfo = imap_headerinfo($inbox,$mail);
$output .= $headerInfo->subject.'
';
$output .= $headerInfo->toaddress.'
';
$output .= $headerInfo->date.'
';
$output .= $headerInfo->fromaddress.'
';
$output .= $headerInfo->reply_toaddress.'
';
$emailStructure = imap_fetchstructure($inbox,$mail);
if(!isset($emailStructure->parts)) {
$output .= imap_body($inbox, $mail, FT_PEEK);
} else {
//
}
echo $output;
$output = '';
}

// colse the connection
imap_expunge($inbox);
imap_close($inbox);
?>

[dlp]

I think you can try to contact the Microsoft Support...

[David Lee]

I think it's our host. Not O365 since we're able to get it working with just the PHP file alone.

Thanks for your help thus far. I'll provide an updates as I get them. :)

[Denis]

Maybe you have SELinux or something equivalent enabled, blocking outgoing connections from the web server process...

[David Lee]

Figured it out! Was on the phone with the hosting company and their firewall was blocking the port.

Thank you everyone for the feedback and help.

For future reference:

A quick test for this on connections can be done via termal like this...

login as: root
Using keyboard-interactive authentication.
Password:
Last login: Wed Jun 24 15:01:40 2015 from 10.30.6.127
root@host [~]# telnet outlook.office365.com 993
Trying 132.245.113.194...
Connected to outlook.office365.com.
Escape character is '^]'.
^]
telnet> quit
Connection closed.
root@host [~]#

[dlp]

Great! Finally solved :)